topic Re: Pro 3 Battery dies within a few days in Arlo Pro 3

Pro 3 Battery dies within a few days

Smarko1 — Thu, 24 Sep 2020 13:03:20 GMT

One of my 3 cameras worked fine for a couple of months. Then, its battery starting going to near zero in a few days. I changed the battery and the samething occured. I am get only a few pushes a day so I am reasonably sure it is a camera issue. The camera is about 9 months old.

Re: Pro 3 Battery dies within a few days

jguerdat — Thu, 24 Sep 2020 14:18:56 GMT

Swap cameras around to see if it's the camera or location.

Re: Pro 3 Battery dies within a few days

Smarko1 — Sun, 27 Sep 2020 15:54:58 GMT

Thanks. I made the swap and the problem moved with the camera. The camera is less than a year old. I have seen some similar complaints on line. Does Arlo back the product when it has this problem?

Re: Pro 3 Battery dies within a few days

jguerdat — Sun, 27 Sep 2020 22:15:05 GMT

You do realize the camera/system has a 1 year warranty, right? Use it by clicking on the Contact Support link at the bottom here.

Re: Pro 3 Battery dies within a few days

Smarko1 — Thu, 01 Oct 2020 19:44:27 GMT

I have contacted Arlo support and have not received a response.

Re: Pro 3 Battery dies within a few days

jguerdat — Fri, 02 Oct 2020 14:45:04 GMT

STay on them. Respond on your own.

Re: Pro 3 Battery dies within a few days

Smarko1 — Fri, 02 Oct 2020 14:59:58 GMT

Thanks.

Re: Pro 3 Battery dies within a few days

Smarko1 — Sat, 10 Oct 2020 21:59:11 GMT

Well, it has been a week since I contacted Customer Support. They assigned me a case number and I have heard nothing since. This lack of service seems to match comments I have read from other customers. Not good.