topic Re: Arlo Support Case Updating Broken in Arlo Pro 3

Arlo Support Case Updating Broken

wvcaudill2 — Mon, 21 Sep 2020 15:22:38 GMT

Hey all,

Sorry if this isn't quite the right place to post this, but I couldn't find a forum that seemed more applicable.

I received multiple emails this morning requesting an update to my open support case. However, the links provided in the email do not work. Please see error message below. I really do not have time to spend 1+ hours on the phone with a clueless member of tech support just to tell them their own website is not working, so has anyone here experienced this?

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)
Request ID: h3hFXfxXEaJme9FcmcoleKNI_31iShfVXgwMveVtHVQ1loWLdL5QYQ==

Re: Arlo Support Case Updating Broken

JamesC — Wed, 23 Sep 2020 16:24:03 GMT

wvcaudill2,

Are you still experiencing this issue today? You may need to contact the support team directly to review the status of your ticket: Arlo Support Team

JamesC

Re: Arlo Support Case Updating Broken

wvcaudill2 — Wed, 23 Sep 2020 18:37:19 GMT

Yes I am still experiencing this issue.

I have attempted to contact the Support Team with no success.

Re: Arlo Support Case Updating Broken

JamesC — Thu, 24 Sep 2020 16:31:47 GMT

wvcaudill2,

Were you able to open a support ticket? Do you have a case number I can reference and escalate/request an update?

JamesC

Re: Arlo Support Case Updating Broken

wvcaudill2 — Thu, 24 Sep 2020 17:17:08 GMT

I was not able to create another support ticket.

I confirmed this morning that I am still receiving the same ERROR 403.

My case number is 41836978.

Re: Arlo Support Case Updating Broken

tony_2018 — Tue, 29 Sep 2020 20:55:05 GMT

Are you using the dns server provided by your internet provider?

Re: Arlo Support Case Updating Broken

wvcaudill2 — Wed, 07 Oct 2020 15:47:32 GMT

As far as I am aware?

I've tried restarting my computer/phone/modem and router and am still having the same issue.

Re: Arlo Support Case Updating Broken

tony_2018 — Wed, 07 Oct 2020 16:18:04 GMT

Can you tell me which dns servers your router is using?

Re: Arlo Support Case Updating Broken

wvcaudill2 — Wed, 07 Oct 2020 16:22:02 GMT

Primary DNS	68.94.156.9
Secondary DNS	68.94.157.9

Re: Arlo Support Case Updating Broken

tony_2018 — Wed, 07 Oct 2020 17:44:09 GMT

Make sure you router is not connected to any vpn services and try a different dns server like ibm's quad9 or google dns.