topic Re: Multiple Users working, but some restrictions on features in Arlo Pro 3

Multiple Users working, but some restrictions on features

bherman — Mon, 05 Oct 2020 23:04:16 GMT

Hi all - I'm new to Arlo and this forum. Just set up a 3-camera system, so far everything is working great. The only issue that we are running into is that when my wife accesses the app from her phone (both iPhones) some of the functions are limited. For example under Device Settings for each camera, when we go into Video settings, the only thing that shows is Brightness. She is not able to toggle Local 2k or Auto tracking or any other settings on and off, only on my phone. The "Friend" menu shows that she has been granted administrative rights for all three cameras. Any reason for this restriction?,

Re: Multiple Users working, but some restrictions on features

JamesC — Tue, 06 Oct 2020 16:13:41 GMT

bherman,

While most features are available for adjustment when access rights are enabled, some features remain locked to the primary account. For more information, take a look here: What privileges do my friends have when I grant them access rights in my Arlo account?

JamesC

Re: Multiple Users working, but some restrictions on features

tony_2018 — Tue, 06 Oct 2020 16:23:39 GMT

Yeah, I didn't like that viewing local storage was locked to the primary account.

Re: Multiple Users working, but some restrictions on features

bherman — Tue, 06 Oct 2020 16:55:48 GMT

Thanks for the reply - perhaps in a future update, Arlo would consider either adding more features to a secondary user, perhaps switchable at the discretion of the primary user?