https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795459#M5819 I didn’t pay!! The entire conversation felt off, so I decided to look into it first. Thankfully I did. Thank you for your help!! Mon, 05 Oct 2020 21:30:28 GMT Tdemong 2020-10-05T21:30:28Z https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795445#M5814 <P>Unable to see what is in my library even though I have a subscription. Was advised that I need to pay $200 registration fee. Is this accurate?</P> Mon, 05 Oct 2020 19:17:47 GMT https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795445#M5814 Tdemong 2020-10-05T19:17:47Z https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795447#M5815 <P>Sounds like you called a scam number. There is no registration fee. You should see your recordings on cloud recordings in the library with a subscription. Hope you didn't pay for that at the same number you called. The contact information for Arlo support is at the bottom of this page below.&nbsp;</P> Mon, 05 Oct 2020 19:55:31 GMT https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795447#M5815 dcfox1 2020-10-05T19:55:31Z https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795459#M5819 I didn’t pay!! The entire conversation felt off, so I decided to look into it first. Thankfully I did. Thank you for your help!! Mon, 05 Oct 2020 21:30:28 GMT https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795459#M5819 Tdemong 2020-10-05T21:30:28Z https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795461#M5820 <P>Glad to hear. One quick think to do before waiting on support is check setting&gt;subscription to make sure the subscription you have that the cams are active in it. If within your 90 free trial it will indicate that or it will show the sub you signed up for after the trial expired. I had it happen before and had to move them back to active in that setting again.&nbsp;</P> Mon, 05 Oct 2020 21:57:30 GMT https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795461#M5820 dcfox1 2020-10-05T21:57:30Z https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795467#M5823 This was helpful! Thank you!!!<BR /> I was able to correct that issue under setting/subscription. Appreciate the help.... and thank you for saving me on the scam. Mon, 05 Oct 2020 22:55:44 GMT https://community.arlo.com/t5/Arlo-Pro-3/Assistance-Unable-to-see-what-is-in-my-library-even-though-I/m-p/1795467#M5823 Tdemong 2020-10-05T22:55:44Z