topic Re: Arlo 3 push notification not work, but disk record is fine. in Arlo Pro 3

Arlo 3 push notification not work, but disk record is fine.

haidong — Wed, 30 Sep 2020 00:00:46 GMT

It stopped working about a week ago. And my free subscription was expired three weeks ago. I'm not sure if it's related. I have submitted a support ticket three days ago, but no one responded.

Re: Arlo 3 push notification not work, but disk record is fine.

haidong — Wed, 30 Sep 2020 00:01:46 GMT

I enabled email notification too. Not work either.

Re: Arlo 3 push notification not work, but disk record is fine.

jguerdat — Wed, 30 Sep 2020 15:15:55 GMT

Are you getting the recordings but no notifications?

Re: Arlo 3 push notification not work, but disk record is fine.

haidong — Wed, 30 Sep 2020 15:20:05 GMT

That's correct. Recording is fine. No any notification. Feel disappointed. May return it to Costco if I can't find a solution in a few days. Spent a lot of time on it already.

Re: Arlo 3 push notification not work, but disk record is fine.

jguerdat — Wed, 30 Sep 2020 15:24:38 GMT

Have you removed and resynced the camera? If connected to a base or hub, try rebooting that, too.

Re: Arlo 3 push notification not work, but disk record is fine.

haidong — Wed, 30 Sep 2020 15:39:23 GMT

Yes, I did. Reboot all of them. Not helpful. But this issue should not happen at all even if the reboot could fix the issue. Honestly I liked it in the beginning when I initially purchased it even though it's expensive. But now, I don't think it worths it. I think sooner or later everyone may have this issue. This is bad.

Re: Arlo 3 push notification not work, but disk record is fine.

JamesC — Wed, 30 Sep 2020 16:04:46 GMT

haidong,

Are you using iOS or Android? Have you checked your mobile device permissions to make sure the Arlo app is allowed to send push notificaitons?

JamesC

Re: Arlo 3 push notification not work, but disk record is fine.

haidong — Wed, 30 Sep 2020 17:13:24 GMT

I'm using apple IOS. Yes, I checked them. I even turned on the email notification just in case it's my phone or my iPad. None of them works.

Re: Arlo 3 push notification not work, but disk record is fine.

JamesC — Wed, 30 Sep 2020 17:19:55 GMT

haidong,

If you create a new custom mode with notifications enabled, do you still experience the same behavior?

JamesC

Re: Arlo 3 push notification not work, but disk record is fine.

haidong — Fri, 02 Oct 2020 20:35:41 GMT

Removing the device and adding back the device fixes the issue. Early I only tried to reboot the hub.