topic Pro 3 base and camera issue in Arlo Pro 3

Pro 3 base and camera issue

LoDelagarza — Sun, 27 Sep 2020 15:30:25 GMT

Does Arlo even have a support team!?!?! Worst service ever and no solution to my ongoing problem. Spent $400 on junk that doesn't work.

Re: Pro 3 base and camera issue

JamesC — Mon, 28 Sep 2020 18:13:26 GMT

LoDelagarza,

Do you have an open support ticket I can reference? What issue are you experiencing? With details, we may be able to assist you here on the community.

JamesC

Re: Pro 3 base and camera issue

tony_2018 — Tue, 29 Sep 2020 13:51:06 GMT

What's the problem?

Re: Pro 3 base and camera issue

LoDelagarza — Tue, 29 Sep 2020 15:30:30 GMT

After 6 phone calls and 4 hours on hold I’m getting sent one item at a time to troubleshoot. It doesn’t make sense that you can’t just provide a full replacement. This just drags on the process even more and meanwhile I have no security.

Everything worked when I got my 2 cameras and hub for 1 day and now the hub can not sync or find my cameras.

Re: Pro 3 base and camera issue

tony_2018 — Wed, 30 Sep 2020 17:21:24 GMT

Have you tried to move the camera closer to the base? are your cameras low on battery?