topic Re: Icloud stored videos in Arlo Pro 3

Icloud stored videos

MP10 — Fri, 25 Sep 2020 18:28:27 GMT

So wondering if anyone might know why all of a sudden my new motion video’s are only showing up in my base station storage and not in icloud when my membership doesn’t run out till december this year

Re: Icloud stored videos

dcfox1 — Fri, 25 Sep 2020 19:01:35 GMT

@MP10 wrote:

So wondering if anyone might know why all of a sudden my new motion video’s are only showing up in my base station storage and not in icloud when my membership doesn’t run out till december this year

When did the cloud recordings stop? Are you on the 3 month trial subscription for smart still? Details would help here. Also make sure there are no filters on in the library.

Re: Icloud stored videos

MP10 — Fri, 25 Sep 2020 21:25:09 GMT

The icloud recordings/notifications stopped over night

Yes the system came with the 3 month trial subscription currently.

Ok so i have since deleted the apps on my devices plus the removed the base unit and the camera’s then re added them all of them which the camera’s would not show up unless i added them manually.

I have no filters applied currently.

This system is only a week old which i have found a few glitches with the system/app that a friend does not have on the pro 2 system.

Re: Icloud stored videos

dcfox1 — Fri, 25 Sep 2020 21:36:06 GMT

Since it seems you did remove and re add the cams again, check in settings>subscription to be sure they were not removed from the trial. You can add them back under "manage cameras" if not.

Re: Icloud stored videos

MP10 — Fri, 25 Sep 2020 22:47:33 GMT

I checked beforehand, no they were not removed from the trial.

I had to add them manually today as they would not find them otherwise when searching so hence i had to take the cameras down to do so.

Wondering whether this system maybe faulty as it keeps losing the cameras so very time consuming and weird.

Re: Icloud stored videos

dcfox1 — Fri, 25 Sep 2020 23:01:59 GMT

You can contact support at the bottom of this page.

Re: Icloud stored videos

MP10 — Sat, 26 Sep 2020 00:16:38 GMT

Thanks i have just done that now