topic Re: Arlo Pro 3 - Battery will not charge in Arlo Pro 3

Arlo Pro 3 - Battery will not charge

Broomstick — Thu, 24 Sep 2020 13:16:23 GMT

Purchased 2 cameras less than a year ago. One camera will no longer charge the battery. Bought a new battery - once it ran down, still had the same problem.

I remove the battery and re-install and get a slow blinking blue light for 5 seconds or so, then it goes blank. When I return the camera to the casing and attach the magnetic charging adapter, I get a fast blinking blue light for roughly 10 seconds before going blank again. No charge is taking place.

Re: Arlo Pro 3 - Battery will not charge

JamesC — Thu, 24 Sep 2020 16:19:45 GMT

Broomstick,

If you insert this same battery into your other camera and connect the same magnetic charging cable to that camera, does charging occur or is the behavior the same?

JamesC

Re: Arlo Pro 3 - Battery will not charge

Broomstick — Thu, 24 Sep 2020 17:02:03 GMT

Same results.

Re: Arlo Pro 3 - Battery will not charge

JamesC — Thu, 24 Sep 2020 17:30:07 GMT

Broomstick,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro 3 - Battery will not charge

Broomstick — Mon, 28 Sep 2020 12:48:05 GMT

Solved the problem:

Removed the camera and battery from the casing.

Attached the charging adapter directly to the contacts on the camera - Used a rubber band.

Look at your app while adjusting the adapter and you'll see when proper contact is made and charging symbol appears.

It's a jerry rig, but it beats trying to communicate directly with Arlo.

Re: Arlo Pro 3 - Battery will not charge

tony_2018 — Tue, 29 Sep 2020 14:05:02 GMT

Sucks that you had to do it that way

Re: Arlo Pro 3 - Battery will not charge

Broomstick — Tue, 29 Sep 2020 14:20:35 GMT

Agree. You can't get anywhere trying to communicate directly with Arlo Support. We've all got enough sense to try the things they suggest before we actually contact them.

It's a shame. The camera performs well, but customer service sucks. Folks will always favor good customer service.