topic Hub connectivity in Arlo Pro 3

Hub connectivity

c_76 — Sat, 19 Sep 2020 13:22:24 GMT

I have had no luck getting my SmartHub to discover on my phone or directly on computer. The router has had all ports required opened that support told me to open. I have spent hours with support over the last 2 weeks doing everything suggested. I don’t know what to check now and talking with support takes FOREVER just to start a conversation.

Re: Hub connectivity

jguerdat — Sat, 19 Sep 2020 13:34:45 GMT

Sometimes it's just a bad device - swap at the store.

Otherwise, we need all details as to what you've tried, what you see, etc. to be able to help. LED on/off/color, router and hub reboots, hub reset process (hold the button for > 10 seconds until the LED flashes amber), etc. are all important.

Re: Hub connectivity

c_76 — Sat, 19 Sep 2020 15:08:25 GMT

This is the second hub from Arlo. Had same issues with first one and Arlo suggested returning it to store. I have gone through all the steps multiple times per Arlo tech support: factory reset Hub two times, waiting for lights to flash amber, then solid blue; reset my whole computer system, turned off router, waited for 2-3 minutes then let reboot, uninstalled Arlo app and reinstalled; if it won’t even recognize from my computer via Arlo website what could it be.?

when initially plugged in to power source, hub light flashes amber, then goes to solid blue so I know there is connection

Re: Hub connectivity

jguerdat — Sun, 20 Sep 2020 21:18:11 GMT

See if you can ping arlo.com using a command window or an app. The blue LED implies a connection but if the ISP is somehow blocking access. ANother possibility is if you're using a VPN which should be disabled.

Re: Hub connectivity

c_76 — Sat, 26 Sep 2020 20:00:08 GMT

Returned the unit. Going a different brand. If ISP has to open ports, definitely a security risk for them as well as me in my opinion. Not worth the time I’ve spent dealing with this issue.