topic Arlo Pro 3: Arlo is currently unavailable in Arlo Pro 3

Arlo Pro 3: Arlo is currently unavailable

stijndelarbre — Wed, 16 Sep 2020 19:48:11 GMT

I've just purchased the Arlo Pro 3 and was trying to share the camera with my girlfriend's account.

However, every time I try to send the e-mail, I get the "We're sorry. Arlo is currently unavailable. Please try again later." message.

I can not really find any help for this, and I'm wondering if this is account specific.

Can someone help me out on this?

JamesC — Thu, 17 Sep 2020 16:14:25 GMT

stijndelarbre,

Are you still experiencing this issue? Are you able to provide a screenshot of the error message?

JamesC

stijndelarbre — Thu, 17 Sep 2020 20:09:44 GMT

Yes indeed, I'm still experiencing this issue.

Screenshot attached. I'm seeing this in both the app and my browser.

JamesC — Mon, 21 Sep 2020 22:37:31 GMT

stijndelarbre,

Does this occur with any email address you try sending to? If you try sending to a different address, do you still get the same error?

JamesC

stijndelarbre — Tue, 22 Sep 2020 19:45:03 GMT

Hi JamesC

This indeed gives the exact same error response.

Kind regards

Stijn

JamesC — Tue, 22 Sep 2020 20:19:10 GMT

stijndelarbre,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC