topic Re: Camera Recording 5 Minute Recording and Eventually Stops Recording in Arlo Pro 3

Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Tue, 18 Aug 2020 03:02:39 GMT

Hi,

Since the weekend, one of my cameras has been acting up. It’s recording 2-5 minute recordings, despite the motion only being under a minute. Eventually stops recording entirely. My motion and recording is set to auto. I noticed it is detecting motion as the orange motion lights up but I don’t get any notifications or recording. I reset and reboot and it went slightly better, but issue comes back. Did everything I can to troubleshoot and issue is still returning.

Any help would be appreciated, thank you.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

JamesC — Wed, 19 Aug 2020 16:17:34 GMT

Kaynadian,

Given the troubleshooting steps you've already taken, I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Mon, 31 Aug 2020 16:42:20 GMT

@JamesC

Can I request for an update for my case? I've been waiting to hear from an Arlo agent, they said someone will get back to me within 24-48 hours, but I received no calls or emails and it's been almost a week.

My Arlo Case: 41874422

Thank you.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

JamesC — Tue, 01 Sep 2020 18:59:26 GMT

Kaynadian,

I've requested a status update on your open support ticket. An agent should be reaching out to you with an update soon.

JamesC

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Wed, 02 Sep 2020 16:30:56 GMT

Thank you @JamesC !

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

ravenlp — Thu, 03 Sep 2020 05:27:57 GMT

I’ve just noticed this is happening on my cameras intermittently as well.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Mon, 14 Sep 2020 14:53:56 GMT

@ravenlp

Sorry for the late reply, I recommend contacting Arlo about it! I'm waiting for my case to be looked into.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Mon, 14 Sep 2020 14:54:58 GMT

@JamesC

Can I request for another update for my case? After your last request, someone got in touch with me for more info, and I provided it right away. But since then it's been 2 weeks and no response. I tried to contact that Agent but no reply.

My Arlo Case: 41874422

Thank you.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Fri, 18 Sep 2020 14:38:02 GMT

@JamesC

Can I request for another update for my case? After your last request, someone got in touch with me for more info, and I provided it right away. But since then it's been almost 3 weeks and no response. I tried to contact that Agent but no reply.

My Arlo Case: 41874422

Thank you.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

JamesC — Fri, 18 Sep 2020 16:25:09 GMT

Kaynadian,

I've reached out to support and requested an update to your open support ticket. An agent should be reaching out to you as soon as possible.

JamesC

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Fri, 18 Sep 2020 16:40:41 GMT

@JamesC thank you!

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Sat, 19 Sep 2020 21:06:25 GMT

Hi @JamesC

So sorry to ask, can I get another status update please? Agent called once, and I missed their call. Try to reach them via email and phone but no luck again! I emailed them back via link and no reply. Can I get another agent to look at my case?!

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Mon, 05 Oct 2020 15:30:22 GMT

@JamesC

Hi,

Can I request a status update for My Arlo Case: 41874422? I went to the chat three times the last few weeks, and the agent asked me when they should call. I said anytime excluding Monday at 10-11am and that's the time they called so I missed their call. Last week the agent told me to go back to chat as I missed their call, and I went back, and the agent via chat said they will escalate my case and I can expect a call within 24-48 hours and it's been a week.

I went back to chat this morning and waited over an hour and then the chat disconnected and told me all the agents are busy and I can't reconnect. I am getting frustrated as I can't get ahold of the agent and they promised they would update me after I sent them info a few weeks ago, but this has been stalling and they don't respond. I feel like I'm just waiting for a miracle to happen now. I'd appreciate if you could request a status update for someone to call me back or look into my case.

Thank you very much.

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

JamesC — Mon, 05 Oct 2020 16:39:56 GMT

Kaynadian,

I've requested an update for your open support ticket. An agent will be reaching out to you as soon as possible.

JamesC

Re: Camera Recording 5 Minute Recording and Eventually Stops Recording

Kaynadian — Mon, 05 Oct 2020 16:50:30 GMT

Thank you so much @JamesC !