topic Re: Arlo settings - e911 - Add address in Arlo Pro 3

Arlo settings - e911 - Add address

Elvina — Wed, 09 Sep 2020 21:53:25 GMT

Trying to add address in the Arlo settings for e911 setup and there is no option for selecting the country. By default it shows United States. How to change the country from United states to Canada to enter my address.

Re: Arlo settings - e911 - Add address

JamesC — Thu, 10 Sep 2020 16:54:41 GMT

Elvina,

This field is automatically selected based on the country in which the system was originally setup. Did you purchase and setup the Arlo account originally in the US?

JamesC

Re: Arlo settings - e911 - Add address

Elvina — Thu, 10 Sep 2020 18:38:22 GMT

Hi James,

Thank you for your response.

I bought the Arlo Pro 3 from Bestbuy, Canada around 2.5 months back and I originally setup only in Canada. After I bought, I haven't included the address in the settings and now I am trying to enter the address and its not allowing me to select the country.

Re: Arlo settings - e911 - Add address

JamesC — Thu, 10 Sep 2020 18:45:47 GMT

Elvina,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo settings - e911 - Add address

Elvina — Thu, 10 Sep 2020 21:34:11 GMT

Hi James,

As per Arlo support team, the e911 feature is available and can be activated only for United States customers and not for Canadian Customers.

I was not aware of this country specific feature limitation.

Hopefully Arlo will add on this feature in near future.