topic Re: Camera Image Issues in Arlo Pro 3

Camera Image Issues

Star2703 — Sun, 30 Aug 2020 16:22:09 GMT

I am seeking help for an existing case that I have with Arlo. I have had this case open for months now and the customer representatives keep pushing me off. They don't know how to solve my camera issues. They claim that they have escalated my case but I still have no resolution. Can someone please direct me to the correct department

Re: Camera Image Issues

jguerdat — Sun, 30 Aug 2020 23:06:53 GMT

You can always give us details here to see if we could help.

Re: Camera Image Issues

Star2703 — Thu, 10 Sep 2020 19:15:34 GMT

I am having issues with blurry and unclear images at night with all of my cameras. I have done all of the troubleshooting that the arlo representatives have required for me to do and nothing has worked. They have even sent me a replacement camera which ended up having the same issue. So now I'm stuck with cameras that don't work properly.

Re: Camera Image Issues

jguerdat — Fri, 11 Sep 2020 14:45:41 GMT

Image quality is sometimes a perception issue coupled with the resolution and compression used. Post screenshots and links to videos of the cameras so we can see what you're referring to.