https://community.arlo.com/t5/Arlo-Pro-3/my-arlo-com-web-portal-broken/m-p/1791735#M5309 <P>I have 2 Arlo Pro 3 cameras connected wirelessly to a SmartHub.</P> <P>&nbsp;</P> <P>I would like to review several recorded videos with the local law enforcement and forward them to help with a case in the neighborhood. The smartphone interface isn't very friendly, especially when you're trying to socially distance due to COVID. I would like to pull up the recorded videos on my laptop via web portal at my.arlo.com. I was able to log in with my username/password, and the page goes to "device not required" which is fine - it stays on that page for 1-2 seconds, and it quickly goes to the "login denied" page. I didn't even get a chance to get the 2-factor notification on my iOS app, what gives!!!</P> <P>&nbsp;</P> <P>I did try this from both Chrome and Edge browsers on Windows 10 PC, and also from Chrome and Safari browsers on Mac. Yes, I have cleared browser cache on all cases. All of them failed, so I'm 100% sure that this is the server-side problem. I have software-restarted the SmartHub, and power-cycled it as well. Nothing works! This is unacceptable. Are engineers at Arlo going to fix this, or do they simply don't have competent programmers anymore?</P> Tue, 08 Sep 2020 19:04:42 GMT kihara 2020-09-08T19:04:42Z https://community.arlo.com/t5/Arlo-Pro-3/my-arlo-com-web-portal-broken/m-p/1791735#M5309 <P>I have 2 Arlo Pro 3 cameras connected wirelessly to a SmartHub.</P> <P>&nbsp;</P> <P>I would like to review several recorded videos with the local law enforcement and forward them to help with a case in the neighborhood. The smartphone interface isn't very friendly, especially when you're trying to socially distance due to COVID. I would like to pull up the recorded videos on my laptop via web portal at my.arlo.com. I was able to log in with my username/password, and the page goes to "device not required" which is fine - it stays on that page for 1-2 seconds, and it quickly goes to the "login denied" page. I didn't even get a chance to get the 2-factor notification on my iOS app, what gives!!!</P> <P>&nbsp;</P> <P>I did try this from both Chrome and Edge browsers on Windows 10 PC, and also from Chrome and Safari browsers on Mac. Yes, I have cleared browser cache on all cases. All of them failed, so I'm 100% sure that this is the server-side problem. I have software-restarted the SmartHub, and power-cycled it as well. Nothing works! This is unacceptable. Are engineers at Arlo going to fix this, or do they simply don't have competent programmers anymore?</P> Tue, 08 Sep 2020 19:04:42 GMT https://community.arlo.com/t5/Arlo-Pro-3/my-arlo-com-web-portal-broken/m-p/1791735#M5309 kihara 2020-09-08T19:04:42Z https://community.arlo.com/t5/Arlo-Pro-3/my-arlo-com-web-portal-broken/m-p/1791844#M5326 <P>It's working here and I haven't seen anyone else with this problem so it appears to be a local problem. Since you've rebooted the hub, now try rebooting both your router and hub, in that order.&nbsp; What Internet security software are you using on your computers? Kaspersky has been a PITA for some time now with you needing to whitelist arlo.com.</P> Wed, 09 Sep 2020 14:39:41 GMT https://community.arlo.com/t5/Arlo-Pro-3/my-arlo-com-web-portal-broken/m-p/1791844#M5326 jguerdat 2020-09-09T14:39:41Z