topic Re: 6 Point custom activity zones in Arlo Pro 3

6-point Activity Zone

mermelmadness — Wed, 24 Jun 2020 15:26:43 GMT

I have two Arlo Pro 3 cameras and an Arlo Pro 3 Floodlight camera.

I can set up a 6-point activity zone on the Floodlight camera but the two Pro 3 cameras only give me 4-point activity zones. How can I get 6-point activity zones on my Pro 3 cameras?

Re: 6-point Activity Zone

JamesC — Wed, 24 Jun 2020 16:36:22 GMT

mermelmadness,

Try using the web client to create your zones. Do you experience the same behavior?

JamesC

Re: 6-point Activity Zone

mermelmadness — Wed, 24 Jun 2020 16:49:37 GMT

Didn't know you could do that. Awesome, thanks.

Re: 6-point Activity Zone

K80Shooter — Wed, 24 Jun 2020 19:10:49 GMT

Make sure to delete the zone and when you recreate it you should have the 6 point activity zone.

Re: 6-point Activity Zone

baItaruiz — Thu, 02 Jul 2020 20:01:55 GMT

I can't set it up either, nor on iPad, iPhone or web client (See screenshot for web client, with Zone-1 being created and only 4-points available).

Marketing on YouTube shows the 6-point activity feature and by the points, it seems to be available on iOS devices, but for some reason it doesn't work.

SmartHub

FW 1.16.2.3_594_ccd29a0

Cameras info:

HW version H9

FW 1.060.10.18_749_4b65ff8

Browser

Chrome 83.0.4103.116 (Official Build) (64-bit)

iOS

13.5.1

6 Point custom activity zones

Marmobster — Tue, 08 Sep 2020 16:03:57 GMT

When I first purchased the cameras two weeks ago, I could set the custom six point fields. They did not work properly because I did not have them connected to power and was using the battery itself. After searching the forums and figuring out the problem, I bought cables and ran them to all six of my cameras. Now it prompts me to remake the fields and when I go to do so it no longer allows for the custom six point fields. Now it only gives the option for the four point box/rectangles. How can I use the six point fields again to make better zones.

Re: 6 Point custom activity zones

Shaun1234 — Sat, 04 Jul 2020 05:10:14 GMT

Well that's cleared that up for me then.
Every YouTube video I watched prior to purchasing these cameras always showed the zones you are describing.
Mine have always been plugged in and have only ever had the rectangular boxes and have found no way of changing this I'm afraid.
I just assumed it was an update that changed the to rectangular boxes, didn't realize it was because they was plugged in!

Re: 6 Point custom activity zones

Doug_s1 — Sat, 04 Jul 2020 17:20:29 GMT

recently have the same issue only 1 of my 4 cameras is plugged in currently and 6 point zones are now gone randomly

Re: 6-point Activity Zone

EvanEscent — Tue, 14 Jul 2020 12:37:51 GMT

Per JamesC's directions, using web-based client access, I deleted my 4-point activity zones and created new ones. However, the new zones are still 4-point zones, not 6-point. Can anyone please provide a solution?

Thank you,

Re: 6-point Activity Zone

K80Shooter — Tue, 14 Jul 2020 13:25:32 GMT

I'm thinking they were done away with on one of the updates. My browser updated and I had to reset mine but now they are the 4 point zones.

Seems like a lot of give and take with Arlo pro 3's. I for one wish I had never purchased them but I did so I guess I have to learn to live with them.

Re: 6-point Activity Zone

EvanEscent — Sat, 18 Jul 2020 12:24:18 GMT

According to this knowledge base information, I should be able to create 8-point activity zones for my Arlo Pro 3:

https://kb.arlo.com/1001908/What-are-activity-zones-and-how-do-I-create-them

"You can create up to three zones for each compatible Arlo camera. With Arlo Ultra and Pro 3 (or newer), you can customize the activity zone with eight anchor points."

However, I am only able to create 4-point zones. Please guide me on setting up a 6- or 8-point activity zone.

Thank you,

Re: 6 Point custom activity zones

EvanEscent — Sat, 18 Jul 2020 15:29:38 GMT

See here:

https://kb.arlo.com/1001908/What-are-activity-zones-and-how-do-I-create-them

"You can create up to three zones for each compatible Arlo camera. With Arlo Ultra and Pro 3 (or newer), you can customize the activity zone with eight anchor points."

However, I am only able to create 4-point zones. Can someone please tell me how to do this?

Thank you,

Re: 6-point Activity Zone

K80Shooter — Sat, 18 Jul 2020 17:57:38 GMT

@Evanescent I agree that that bulletin says you can do it with the 8 anchor points but I think that has been changed as I no longer can do it. Mine are now back to the 4 anchor points. Maybe @JamesC can shed some more light on this.

Re: 6 Point custom activity zones

K80Shooter — Tue, 21 Jul 2020 19:56:19 GMT

Like I posted in the other thread I think it has been done away with but you'd think Arlo would at least comment on this one way or another. I really preferred the 8 point activity zone. It was a lot easier to set for odd shapes. I've tried on both my android phone and my pc but it's just not available.

Again, maybe @JamesC can shed some light on this.

Re: 6 Point custom activity zones

Doug_Cam — Fri, 24 Jul 2020 18:47:30 GMT

Yes, as of 7/24/2020, the 8-point anchor activity zones may no longer be created on my system. I was able to do this before. I have not seen any Arlo announcement about removal of this feature.

Re: 6-point Activity Zone

wswhite — Tue, 28 Jul 2020 21:21:38 GMT

This feature has obviously been removed. I was able to do it previously. Why on earth Arlo would remove such a feature is unfathomable to me. If you learn differently please let me know.

Re: 6-point Activity Zone

K80Shooter — Tue, 28 Jul 2020 21:57:31 GMT

@wswhite

I doubt we will be hearing anything from Arlo on this. I've tried a couple of times to get an answer but so far I feel I've been ignored. I liked it a lot and had absolutely no problems with it. The least they can do is to confirm one way or another on it.

Re: 6-point Activity Zone

EvanEscent — Tue, 28 Jul 2020 22:05:16 GMT

Yet the Arlo Knowledge Base continues to tout 8 anchor points. How unprofessional. Arlo might be suffering from a lack of leadership.

Re: 6-point Activity Zone

JamesC — Tue, 28 Jul 2020 22:50:06 GMT

After consulting the development team about these reports, 8-point activity zones should be available for both Ultra and Pro 3 cameras as stated here: What are activity zones and how do I create them?

A ticket has been opened and escalated internally regarding the concerns raised here. I will provide an update once I have more information.

JamesC

Re: 6 Point custom activity zones

JamesC — Tue, 28 Jul 2020 22:41:54 GMT

A ticket has been opened and escalated internally regarding the concerns raised here. I will provide an update once I have more information.

JamesC