topic Re: Downloading in Arlo Pro 3

Downloading

JDMcCully — Thu, 03 Sep 2020 12:20:05 GMT

I have chosen not to extend my subscription past the free trial. Best Buy informed me that everything would still work. As most of you probably know they were wrong. I’m the only one that can view videos now. This is a concern but only the smallest. The large concern is that I can only view a small portion of the videos captured. The majority won’t download and just show a grey screen. Why? I can’t get ahold of the proper support from Arlo. What’s up with the poor customer service and shady equipment.

Re: Downloading

TomMac — Thu, 03 Sep 2020 12:44:05 GMT

read these, are you using local record ? ( no library vids )

When the Arlo Smart 3-month trial that was included with your Arlo camera purchase ends, you have the option to purchase an Arlo Smart Premier or Elite plan. You can also choose not to have a service plan. For purchasing options, visit Arlo Smart Plans.

Without a service plan, your Arlo camera will continue to have the following features:

Remote and local live streaming
Push notifications
Auto Zoom and Tracking
Two-way audio
Local storage recording

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-Smart-3-month-trial-plan-ends

Re: Downloading

JDMcCully — Thu, 03 Sep 2020 13:06:22 GMT

Yes, local recording. At first it worked great. Then it started to not download so well. Now it seems like at least 75% of the recording won’t download. I’m using the Arlo app.

Re: Downloading

JDMcCully — Thu, 03 Sep 2020 22:56:36 GMT

Don’t sell me a plan. Give me a solution for the grey screen problem. This is crazy that Arlo ignores this issue.

Re: Downloading

jguerdat — Fri, 04 Sep 2020 13:24:45 GMT

Try removing and resyncing the camera to see if that helps.