Arlo Pro 3 security camera

Clifford1Collin — Mon, 31 Aug 2020 09:45:34 GMT

I am having trouble trying to register the 2 stage security password protection process.

As I have updated my cell phone. Before i can proceed i'am being advised by Arlo is sending via SMS, a code number to use.

However I am not receiving the code number?? ( I reside in New Zealand?)

I have tried contacting Arlo via their technical helpline....and after a long delay I am told no technical help is available?

Any suggestions would be welcome...especially as i would like to set up the 2 stage security process before the 20th September deadline.

Cheers, Bruce

Re: Arlo Pro 3 security camera

JamesC — Mon, 31 Aug 2020 16:38:36 GMT

Clifford1Collin,

Please make sure you're following the instructions listed here for setting up two-step verification: What is two-step verification and how do I set it up?

If you're still experiencing an issue, I recommend that you reach out to the support team through one of the options listed here: Arlo Support Center

JamesC