topic Re: After ending the three months of premiere subscription Arlo stopped recording in Arlo Pro 3

After ending the three months of premiere subscription Arlo stopped recording

mboldis — Wed, 05 Aug 2020 03:20:14 GMT

I understand that Arlo want me to pay for the subscription but why I can’t record locally or view videos same as basic plan?

After the last day of premium trial period everything stopped working - I can see the number of notifications but when I looked in the library there is nothing there.

Please advise!

Re: After ending the three months of premiere subscription Arlo stopped recording

jguerdat — Wed, 05 Aug 2020 14:14:27 GMT

The free basic plan is for the Pro 2 and older cameras. Anything newer requires a subscription or the use of a hub/base configured with local recordings. Those recordings are viewable using the app.

Re: After ending the three months of premiere subscription Arlo stopped recording

jsaus63304 — Fri, 21 Aug 2020 18:43:17 GMT

You must have a storage device connected to your hub and you must turn on to record and access local storage in the menu. Were you getting local recordings while you had the subscription? There is a drop down to toggle between local and cloud when viewing the library.

Re: After ending the three months of premiere subscription Arlo stopped recording

Ckamp — Tue, 25 Aug 2020 01:37:18 GMT

What is typically a usable USB devise to record locally?

can you suggest a make and size?

Re: After ending the three months of premiere subscription Arlo stopped recording

jsaus63304 — Tue, 25 Aug 2020 02:50:08 GMT

I had a 500 gigabyte hard drive laying around and plugged the base into that. It works just fine and should hold a lot of video before it overwrites the old files. You could also pick up a USB thumb drive to use.

Re: After ending the three months of premiere subscription Arlo stopped recording

Ckamp — Wed, 26 Aug 2020 00:19:41 GMT

Thank you.

i plugged in a thumb drive, now what?

the light on the thumb drive went on, now it is off, I do not see any indication of any drive on Arlo.

Re: After ending the three months of premiere subscription Arlo stopped recording

Ckamp — Wed, 26 Aug 2020 00:39:32 GMT

Well, it appears my thumb drive does not have enough storage.

im guessing I’ll need a 16 gig or larger.

Re: After ending the three months of premiere subscription Arlo stopped recording

jsaus63304 — Wed, 26 Aug 2020 01:20:53 GMT

Yep, 16 GB to ! TB. A small external hard drive is pretty cost effective and works well.

https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base-station

Re: After ending the three months of premiere subscription Arlo stopped recording

Ckamp — Wed, 26 Aug 2020 02:35:02 GMT

Excellent, I’ll look for a hard drive.

Thank you for your help.