https://community.arlo.com/t5/Arlo-Pro-3/Arlo-3-Camera-Fell-Will-not-connect-to-base/m-p/1788960#M5002 <P>Purchased Arlo Pro 3 - 4 camera set which was installed July 24, 2020.&nbsp; Tuesday, August 18th one of the cameras falls from magnetic mount crashing to concrete below.&nbsp; It will no longer connect to base.&nbsp; Opened case&nbsp;<SPAN>#41875803</SPAN> on 8/18 and have not received response as of today, 8/20.&nbsp; Looking for an Arlo rep to please escalate my ticket for resolution.&nbsp; Thank you.</P> Thu, 20 Aug 2020 18:44:31 GMT 4Chicag0 2020-08-20T18:44:31Z https://community.arlo.com/t5/Arlo-Pro-3/Arlo-3-Camera-Fell-Will-not-connect-to-base/m-p/1788960#M5002 <P>Purchased Arlo Pro 3 - 4 camera set which was installed July 24, 2020.&nbsp; Tuesday, August 18th one of the cameras falls from magnetic mount crashing to concrete below.&nbsp; It will no longer connect to base.&nbsp; Opened case&nbsp;<SPAN>#41875803</SPAN> on 8/18 and have not received response as of today, 8/20.&nbsp; Looking for an Arlo rep to please escalate my ticket for resolution.&nbsp; Thank you.</P> Thu, 20 Aug 2020 18:44:31 GMT https://community.arlo.com/t5/Arlo-Pro-3/Arlo-3-Camera-Fell-Will-not-connect-to-base/m-p/1788960#M5002 4Chicag0 2020-08-20T18:44:31Z https://community.arlo.com/t5/Arlo-Pro-3/Arlo-3-Camera-Fell-Will-not-connect-to-base/m-p/1788975#M5003 <P>4Chicag0,</P> <P>&nbsp;</P> <P>i've requested an update for your open support ticket. An agent will reach out to you as soon as possible.</P> <P>&nbsp;</P> <P>JamesC</P> Thu, 20 Aug 2020 20:58:12 GMT https://community.arlo.com/t5/Arlo-Pro-3/Arlo-3-Camera-Fell-Will-not-connect-to-base/m-p/1788975#M5003 JamesC 2020-08-20T20:58:12Z