topic Re: Arlo Pro 3 cameras and floodlight keep going offline in Arlo Pro 3

Arlo Pro 3 cameras and floodlight keep going offline

JC72 — Tue, 18 Aug 2020 16:58:04 GMT

My Arlo Pro 3 cameras (4 of them) and floodlight keep going offline. My Nest doorbell is still active, so it's not usually my wifi. I shouldn't have to restart my Smarthub (if it even allows me to tap the restart, sometimes it's not highlighted) every few days. This is supposed to be a reliable camera system to watch the house without me having to monitor it all the time.

Re: Arlo Pro 3 cameras and floodlight keep going offline

jguerdat — Wed, 19 Aug 2020 12:24:41 GMT

Arlo doesn't use your WiFi so the comparison to the Nest doesn't matter other than proving Internet access. When "offline", what is the hub LED showing? If blue, have you tried force closing the app and reopening it as well as trying a computer browser?

Re: Arlo Pro 3 cameras and floodlight keep going offline

JC72 — Fri, 21 Aug 2020 20:48:22 GMT

I meant that my internet connection for the Nest is still good, so my internet connection wasn't the issue. Also, I'm away from the house, my primary reason for having cameras, so I can't always see what color the light is on the tower. I've tried the forced shut down on the app and it also shows the "camera offline" when I do try from a computer browser.

Re: Arlo Pro 3 cameras and floodlight keep going offline

jguerdat — Sat, 22 Aug 2020 14:14:50 GMT

Since you've tried the force close and a browser, it does seem like a real issue. It would still be good to know what the LED is showing when you get home and still offline.

It may just be that the connection between the hub and cameras is the issue. Moving the hub for a better connection could be the answer. House construction, objects on and in the wall, wireless interference, etc. can all play a part.