topic Re: Not Receiving Push Notifications in Arlo Pro 3

Not Receiving Push Notifications

TxMade — Thu, 13 Aug 2020 15:54:58 GMT

I am intermittently receiving push notifications for new items recorded in my library. I did receive them consistently the first few hours after I set up the cameras, but have only received only one push notifications since, even though I can see many recordings in my library.

I consistent email notifications, but not push notifications for items recorded. The only consistent notifications I receive are for allowing a new device to log into my ARLO account.

The cameras are located in a vacation home, so I am not there to remove the batteries and restart the cameras. I was on the phone with tech support for 3 hours yesterday without resolving this issue.

Any help would be greatly appreciated.

Thanks!

Re: Not Receiving Push Notifications

TxMade — Thu, 13 Aug 2020 18:07:29 GMT

For reference, the ARLO app version I have is 2.18.1 and software version in my iphone is 13.6

Re: Not Receiving Push Notifications

JamesC — Fri, 14 Aug 2020 16:08:09 GMT

TxMade,

Are you logging out of the app? To receive push notifications, you must be logged in to the Arlo mobile app on your mobile device.

JamesC

Re: Not Receiving Push Notifications

TxMade — Fri, 14 Aug 2020 17:57:56 GMT

I may be logged out of the app? I am not sure how to remain continually logged in. The app seems to log itself out if you leave the app closed for a while to use other applications on your phone?

Re: Not Receiving Push Notifications

jguerdat — Sat, 15 Aug 2020 14:00:47 GMT

Don't select the logout option. Simply background the app when not using it.