topic Re: CVR subsribtion in Arlo Pro 3

CVR subsribtion

Matheisu — Tue, 11 Aug 2020 23:40:34 GMT

I just subscribed for CVR for one of my Arlo pro 3 camera two days ago. However, I still cannot see my timeline is active. How long does it takes to have my timeline activated since the payment? I really need that timeline to work.

Re: CVR subsribtion

michaelkenward — Wed, 12 Aug 2020 11:05:58 GMT

Have you been into the settings to confirm that the service is activated for that camera?

Settings
Subscription

Re: CVR subsribtion

jguerdat — Wed, 12 Aug 2020 13:37:49 GMT

Also, what are you doing to view the timeline? Generally, you would use the 3 dots menu for the camera in the app or the "clock" icon in the web client to see the timeline.

Re: CVR subsribtion

Retired_Member — Wed, 12 Aug 2020 15:35:03 GMT

Apparently CVR doesn't work reliably and they know it. I wouldn't waste your money. They were not helpful at all on the chat below.

Them: "Thank you for patiently waiting, this is a known issue and the engineering team is working on this as soon as possible."
Me: "Is there any ETA on when they will be fixing this?"
Them: "They are working on this as soon as possible."
Them: "Remove the camera from the app."
Me: "Will I need to continue doing that each time it messes up?"
Them: "No need just for now since the issue is not yet resolved."
Them: "Hi, it's been a few minutes, do you still require further assistance? I will end this session if there is no response within the next 2 minutes."

Re: CVR subsribtion

K80Shooter — Wed, 12 Aug 2020 21:38:17 GMT

My response would have been "Please refund my CVR money"

Re: CVR subsribtion

Matheisu — Thu, 13 Aug 2020 07:44:46 GMT

Hi Thanks for your respond. Yes i have done all the steps for subscribing and setting. However, I have been advised by Arlo Tech that my camera needs to be connected to the power point with the cable charger, which is difficult for me as we have put the camera on the spot that is far from the power point and it will take a lot of work for us to install the electricity connection. Another cost of money.

Again thanks for the respond.

Re: CVR subsribtion

Matheisu — Thu, 13 Aug 2020 07:47:19 GMT

Hi Thanks for the respond. I have been told that the only way for my CVR to be activated is to connect it with the power point with the cable charger. My camera is located on the spot that far from the power point as it is wireless camera.

Re: CVR subsribtion

Matheisu — Thu, 13 Aug 2020 07:56:31 GMT

Hi, Thanks for responding. Yes, I have been spoken with Arlo Tech. My camera need to be connected with the power point using the cable charger and I wont be able to do that due to the location of that camera is quiet a way from the power points and need to install it further, which will need more cost :). Anyway, seems like i have to unsubscribe from the CVR.

Re: CVR subsribtion

Matheisu — Thu, 13 Aug 2020 07:57:36 GMT

Hi, I agree with you at this stage :). Thanks for responding

Re: CVR subsribtion

michaelkenward — Thu, 13 Aug 2020 08:43:03 GMT

@Matheisu wrote:

My camera need to be connected with the power point using the cable charger

By definition, CVR has to have a camera that is continuously sending data to the cloud server. That means that it is always using power. Without a mains connection, your battery would run out very quickly.

Permanent power is required for other features that require data processing at the cloud end, such as some zone stuff.

If Arlo does not make this clear when people sign up for CVR, then that is a mistake on its part. I see no warning on the front page for setting up a CVR subscription.

It says in the manuals: "These features are available only while the camera is plugged" and then lists Activity zones, CVR and Prebuffering. But who reads all that stuff?