topic Re: Arlo Pro 3 camera battery won't charge in Arlo Pro 3

Arlo Pro 3 camera battery won't charge

daneaffr — Fri, 31 Jul 2020 00:11:14 GMT

Purchased set of 3 cameras and set them up with Arlo solar panels for charging. Two of them are fine, but one of them stopped charging off the solar panel. I brought it inside and plugged the camera with the battery inside into an outlet for several hours and it is still at zero charge. I've only had them a few months. Do I need a replacement battery or a new camera or is there a trick to getting it to charge?

Re: Arlo Pro 3 camera battery won't charge

jguerdat — Fri, 31 Jul 2020 12:20:01 GMT

Use the Contact Support link at the bottom here for a hardware problem.

Re: Arlo Pro 3 camera battery won't charge

Aph42 — Fri, 31 Jul 2020 23:30:48 GMT

Lsl

Re: Arlo Pro 3 camera battery won't charge

daneaffr — Fri, 31 Jul 2020 23:46:55 GMT

Arlo case #41842013 created

Re: Arlo Pro 3 camera battery won't charge

daneaffr — Thu, 06 Aug 2020 18:20:53 GMT

I've attached proof of purchase from costco. I believe that satisfies all the information you requested, so please let me know how to get a replacement for this camera.

Re: Arlo Pro 3 camera battery won't charge

dcfox1 — Wed, 05 Aug 2020 20:14:40 GMT

This is a user to user to user forum not official support. Once and a while an arlo moderator will respond but you should not post personal information here. If support requested it in an e-mail after you opened a case reply to that. No one from arlo requested that information here.

Re: Arlo Pro 3 camera battery won't charge

daneaffr — Thu, 06 Aug 2020 00:06:30 GMT

this is ridiculous - When I click on the link they send me I get an error. I did a search on the case number and it brought me here. They (Arlo) responded to this thread, so I posted it here. I'm getting pretty frustrated with Arlo support at this point....

Re: Arlo Pro 3 camera battery won't charge

JamesC — Thu, 06 Aug 2020 18:27:54 GMT

daneaffr,

I've escalated your support ticket and requested a followup on the status. An agent will be reaching out to you to gather more information as soon as possible.

JamesC

Re: Arlo Pro 3 camera battery won't charge

daneaffr — Thu, 06 Aug 2020 18:34:56 GMT

@JamesC - I spent a couple of hours with support via chat last night. Determined camera was bad and got an RMA - it is on it's way back to Arlo for a replacement. But thank you for following up!