topic Videos stored on SmartHub are not available. Please check your connection settings. in Arlo Pro 3

Videos stored on SmartHub are not available. Please check your connection settings.

Michael68 — Tue, 28 Jul 2020 02:08:41 GMT

Very frustrating - getting notifications but can't actually view them. Get this message on 4g and on wifi. Any ideas?

Re: Videos stored on SmartHub are not available. Please check your connection settings.

jguerdat — Tue, 28 Jul 2020 14:52:12 GMT

It almost sounds like you're using a VPN and/or you're not at home. Exactly when and how do you get this error?

Re: Videos stored on SmartHub are not available. Please check your connection settings.

Michael68 — Tue, 28 Jul 2020 23:24:06 GMT

Only when I'm away from the home - i.e. not using home wifi.

For example, at work, on both 4G and work wifi I get the message and can't access the library BUT I can access live streaming from the cameras and I get motion alerts. I just can't access the stored images.

Re: Videos stored on SmartHub are not available. Please check your connection settings.

jguerdat — Wed, 29 Jul 2020 13:02:24 GMT

Have you followed the directions to set up port forwarding or VPN connection? That's the only way to remotely view the local recordings - you have to be able to access your internal home network by one of these methods.