topic Re: Arlo app stuck on sign in page in Arlo Pro 3

Arlo app stuck on sign in page

Blkicy — Tue, 02 Jun 2020 04:40:39 GMT

I have been stuck on the signing in screen since this morning, I have only just set up my camera for 2 days and everything works fine until this morning, is anyone experiencing the same issue? The web app still works, just the mobile app. I have even tried to uninstall and reinstall the app, nothing's works, very frustrated.

Also, on the web app, I am missing the Basestation as an device, I have set up everything via the app (when it still works) and the camera shows on the web app fine but is missing the base station entry, am I suppose to re-setup the base station via web app?? ie. unhook everything and start again.

Re: Arlo app stuck on sign in page

jguerdat — Tue, 02 Jun 2020 14:27:40 GMT

Start by rebooting the phone and maybe reinstalling the app. There's no outage or other issue that I've expereinced.

As for the "missing" base, it should really only show in Settings, My Devices. The web won't show it anyplace else while the app has a button at the bottom of the devices in the Devices tab.

Re: Arlo app stuck on sign in page

JamesC — Tue, 02 Jun 2020 16:50:14 GMT

Blkicy,

I've not been able to reproduce the login issue you describe. Are you still experiencing an issue logging in today?

JamesC

Re: Arlo app stuck on sign in page

Blkicy — Tue, 02 Jun 2020 21:06:25 GMT

Still stuck on the login, it is now 3 days.

I have tried to reboot the phone, reinstall the app several times. My wife is experiencing the exact same issue on her iphone, she's got her own account which I added to allow her to view the cameras so it has something to do with my account, it seems to be a mobile app bug related to my credential.

The whole point for me to get this camera is because of the mobile app, and it's only been in action for 1 day, very frustrated to the point I am thinking to return the thing, I hope it doesn't come to that.

Re: Arlo app stuck on sign in page

JamesC — Tue, 02 Jun 2020 21:30:12 GMT

Blkicy,

Do you experience this login issue regardless of whether or not your mobile phone is connected to WiFi or cellular data?

JamesC

Re: Arlo app stuck on sign in page

Blkicy — Wed, 03 Jun 2020 00:43:21 GMT

Yes same result regardless of the network

Re: Arlo app stuck on sign in page

Okie007 — Wed, 03 Jun 2020 02:04:56 GMT

Mine worked for one day and today is stuck on sign in screen as well. I’ve deleted app and rebooted my phone multiple times, WiFi and no WiFi on both my phone and wife’s separate account and stuck on sign in screen for hours.

Re: Arlo app stuck on sign in page

Blkicy — Wed, 03 Jun 2020 11:39:13 GMT

oh great, now my web app dont work as well, it's asking me to verify phone number via text, the text message never gets sent no matter how many times I try to resend it!

I am now REALLY REALLY FRUSTRATED!

Re: Arlo app stuck on sign in page

JOv — Wed, 03 Jun 2020 13:17:36 GMT

Same here. Installed my video doorbell 3 days ago. App went to the "Signing In" spin yesterday afternoon. I have been able to access my camera through the web app though, not that I would use the web app that often.

Additionally, the doorbell is still communicating with my Echo Show 5. However, regardless of the Arlo video resolution I set, I have yet to be able to view it through the Show, which is disappointing.

Re: Arlo app stuck on sign in page

JOv — Wed, 03 Jun 2020 13:57:53 GMT

Update: And no sooner did I post this, than the app is back on line.

Re: Arlo app stuck on sign in page

Dancor — Wed, 03 Jun 2020 17:39:29 GMT

Im having the same issue. My wife didn’t do the update for the app. She had no problem at all... I’m still unable to log in...

Re: Arlo app stuck on sign in page

Blkicy — Wed, 03 Jun 2020 19:55:35 GMT

Looks like the app decides to work now!

Re: Arlo app stuck on sign in page

JamesC — Wed, 03 Jun 2020 19:59:21 GMT

Glad to hear. If anyone is still experiencing this issue. Please let me know.

JamesC

Re: Arlo app stuck on sign in page

MsLaura — Thu, 04 Jun 2020 00:54:45 GMT

Mine has been stuck since this morning.

Re: Arlo app stuck on sign in page

Blkicy — Thu, 04 Jun 2020 02:08:21 GMT

And it just decided to stuck on signing in page again, my god what's going on!!??

Re: Arlo app stuck on sign in page

Blkicy — Thu, 04 Jun 2020 02:10:31 GMT

Also how do you verify your phone number???
The text message does not get sent to my mobile no matter what I tried.. jesus Arlo!

Re: Arlo app stuck on sign in page

Blkicy — Thu, 04 Jun 2020 02:12:41 GMT

So I am stuck on the signing in screen on mobile app, and stuck on the verify phone number screen on the web app because I never able to receive the text message, what the hell is the point of getting security camera when you can't see anything.

Re: Arlo app stuck on sign in page

EziAmi — Thu, 04 Jun 2020 03:09:25 GMT

Mine works on my phone, but has been stuck on sign in on my iPad for 3 days.

Re: Arlo app stuck on sign in page

Blkicy — Thu, 04 Jun 2020 03:12:36 GMT

Arlo is pretty quick to reply when I thought problem has been solved, but does not seem to respond when the issue persists.

Arlo, please respond?

Re: Arlo app stuck on sign in page

JamesC — Thu, 04 Jun 2020 16:05:50 GMT

Blkicy,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC