topic Re: Motion reported as SmartHub rather than camera name in Arlo Pro 3

Base Staion Motion Detected notifications

mharps — Mon, 22 Jun 2020 23:26:39 GMT

Hi,

Not sure why but we keep getting notifications advising that motion was detected on our base station.

Unable to find anything about this in the manual, in the Community discussions nor via searches on the internet.

Have a USB drive attached and video recordings are saved to it.

Unable to find a reason for any sort of motion with the base station.

Anyone experienced this?

How can I stop it occurring?

Thanks in advance for your help.

Cheers,

Mike

Re: Base Staion Motion Detected notifications

K80Shooter — Tue, 23 Jun 2020 13:43:27 GMT

Not sure why but I just started getting this message today June 23. For the first three months I never got this.

I know this does not help you but I just wanted you to know that you're not the only one getting them.

Re: Base Staion Motion Detected notifications

JamesC — Tue, 23 Jun 2020 16:23:18 GMT

mharps, K80Shooter

Are you able to provide a screenshot of this notification?

JamesC

Re: Base Staion Motion Detected notifications

K80Shooter — Tue, 23 Jun 2020 18:37:24 GMT

I cleared my notifications, when I turn it back on and if I receive another I will update this post, Thanks JamesC

Re: Base Staion Motion Detected notifications

mharps — Tue, 23 Jun 2020 19:23:53 GMT

Hi,

Attached is a screen capture of the notification received.

Cheers,

Mike

Motion detected on Base Station

Augie64 — Tue, 23 Jun 2020 19:38:17 GMT

Started getting the message "Motion detected on base station" along with the motion detected on the various cameras. what does that mean.

Re: Motion detected on Base Station

dcfox1 — Tue, 23 Jun 2020 20:38:18 GMT

May help a mod are you guys seeing this on Android or Iphone also. I have not seen it on my Iphone yet.

Re: Motion detected on Base Station

K80Shooter — Tue, 23 Jun 2020 21:19:08 GMT

Mine is on a android phone. Samsung Galaxy S7 Edge

Re: Motion detected on Base Station

michaelkenward — Wed, 24 Jun 2020 14:46:28 GMT

Same behaviour here with an older Samsung Android.

App version 2.17.1_28025

Hub VMB4540

Firmware 1.16.2.1_559

Re: Base Staion Motion Detected notifications

JamesC — Wed, 24 Jun 2020 16:14:42 GMT

This issue has been escalated and is currently being investigated by the development team. I will post an update as soon as I have more information.

JamesC

Re: Base Staion Motion Detected notifications

K80Shooter — Wed, 24 Jun 2020 18:59:39 GMT

@JamesC

Thank you.

Re: Base Staion Motion Detected notifications

Smolnar212 — Thu, 25 Jun 2020 14:29:59 GMT

Has this been resolved yet. My base station is giving me tons of notification for the same thing.

Motion detected at base station for no reason.

Re: Base Staion Motion Detected notifications

Smolnar212 — Thu, 25 Jun 2020 14:31:45 GMT

Here is a photo of the many notifications.

Re: Base Staion Motion Detected notifications

michaelkenward — Thu, 25 Jun 2020 14:48:13 GMT

@Smolnar212 wrote:
Has this been resolved yet.

See above.

Watch this space.

Re: Base Staion Motion Detected notifications

mharps — Thu, 25 Jun 2020 20:21:00 GMT

@Smolnar212

No not yet. It has been escalated and we are waiting to hear when there is a fix

Motion reported as SmartHub rather than camera name

murs01 — Sat, 27 Jun 2020 19:23:11 GMT

I have a curious issue ...

I have SmartHub with 3 Ultra cameras, for simplicity I will designate them 1,2 and 3

when there is motion detected on camera 1 it is reported as SmartHub

when there is motion detected on camera 2 it is reported as 2

when there is motion detected on camera 3 it is reported as 3

why is camera 1 name being reported as SmartHub?

i have edited camera 1 name - no help

I have reordered the cameras - no help

just a curious issue.

thanks

Re: Motion reported as SmartHub rather than camera name

dcfox1 — Sat, 27 Jun 2020 19:56:14 GMT

There have been other threads on that recently. Its a bug. Not sure if it is just on Ultra cams only as my Pro3 's on the 4540 hub don't do that.

Re: Motion reported as SmartHub rather than camera name

murs01 — Sat, 27 Jun 2020 20:34:29 GMT

Thanks

Re: Motion reported as SmartHub rather than camera name

michaelkenward — Sun, 28 Jun 2020 11:07:19 GMT

Arlo is on the case and promises to update the original discussion that started this saga.

Base Staion Motion Detected notifications - Arlo Community

Re: Motion reported as SmartHub rather than camera name

murs01 — Sun, 28 Jun 2020 11:33:28 GMT

Thanks for the link