topic Re: Cannot connect Arlo Pro 3 microphone in Arlo Pro 3

Cannot connect Arlo Pro 3 microphone

Toby123 — Mon, 20 Jul 2020 04:05:45 GMT

Hello! I cannot connect to Arlo Pro 3 microphone with my iPhone today. It keeps showing the loading animation. No problem when tried last Wednesday.

I have tried to restart the app, restart the phone, restart the cameras and the smart hub, reinstall the app, logout and login again, make sure microphone access rights on phone and app... but still not work for me.

Arlo iOS app version: 2.18.1

iOS version: 13.5.1

Re: Cannot connect Arlo Pro 3 microphone

JamesC — Tue, 21 Jul 2020 16:10:55 GMT

Toby123,

Are you still seeing this behavior? Is your iOS device connected to mobile data or WiFi? Do you see the same behavior regardless of how your device is connected to the internet?

JamesC

Re: Cannot connect Arlo Pro 3 microphone

Toby123 — Tue, 21 Jul 2020 17:38:56 GMT

Thank you for your reply, James. I had further tests today with the help of live chat support. I found that the microphone function works normal only when my phone connect to the same router as the SmartHub. Not work when my phone connects to another WiFi or uses mobile data. For your information, my case ID is 41823428.