topic Re: Missing mount in Arlo Pro 3

Missing mount

Lmarchant — Tue, 23 Jun 2020 11:39:05 GMT

Mount missing from sealed box ordered from Costco. Is there a way to get another sent without having to pack back up, return and restart setup with a new product?

Re: Missing mount

JamesC — Tue, 23 Jun 2020 16:20:34 GMT

Lmarchant,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Missing mount

michaelkenward — Wed, 24 Jun 2020 11:22:24 GMT

Remember, bundles with two or more cameras don't come with several mounts/camera. For example, with a two camera pack it is usually one screw on mounts and one magnetic mount.

Re: Missing mount

dcfox1 — Wed, 24 Jun 2020 17:08:29 GMT

Yea my 3 cams set came with 2 mag mounts and 1 screw mount not sure why but seems its the way the do it.

Re: Missing mount

michaelkenward — Wed, 24 Jun 2020 17:18:31 GMT

@dcfox1 wrote:

Yea my 3 cams set came with 2 mag mounts and 1 screw mount not sure why but seems its the way the do it.

Cheapskates. You spend getting on for $1000 for three cameras and they says a few cents.

Or they are being environmentally responsible and not supplying unnecessary junk.

Re: Missing mount

marshallbu — Mon, 20 Jul 2020 00:11:40 GMT

Heh, interesting. I just picked up 2 standalone Ultra's from Best Buy, and both factory sealed boxes are also missing mounts, but have the screw set.