topic Re: Cannot detect Pro 3 base on husband profile in Arlo Pro 3

Cannot detect Pro 3 base on husband profile

Growit4u — Sat, 18 Jul 2020 15:48:57 GMT

Created a separate profile for husband to use system. When we do the initial setup the detecting hub mode stays on the screen and never hooks up. Have unplugged power and ethernet cables & factory reset. Had trouble with this when I did my initial setup for my profile but it finally worked. Please Help!

Re: Cannot detect Pro 3 base on husband profile

jguerdat — Sun, 19 Jul 2020 14:15:05 GMT

You can't set the system up twice - it's already set up. Use Settings, Grant Access to the other person's email address.

Re: Cannot detect Pro 3 base on husband profile

Coesmommy — Mon, 20 Jul 2020 15:01:03 GMT

I have this same issue, however my husband did grant me access but it says it can’t find any Arlo products when trying to connect me. I have tried unplugging and waiting but this does not seem to help.

Re: Cannot detect Pro 3 base on husband profile

Growit4u — Mon, 20 Jul 2020 18:30:12 GMT

Thank you for the help. He's connected now.