topic Re: Make videos available to view in more than just Safari in Arlo Pro 3

Make videos available to view in more than just Safari

JMac77 — Thu, 16 Jul 2020 21:32:56 GMT

I am unable to view videos from the Library on my PC - Arlo Support informed me that the videos can only be watched on Safari, they are not viewable on Chrome, Edge or IE.
The only "solution" available now is to download the videos and watch them, which is a terrible solution.
These videos should be viewable in all the main/popular browsers.

Re: Make videos available to view in more than just Safari

K80Shooter — Fri, 17 Jul 2020 11:23:42 GMT

I had the same problem when my edge browser upgrades to the new version. No matter what I did I could not view them. I found a way to remove the new edge and blocked it from downloading again. So far so good.

Google removing edge chromium and blocking edge chromium.

Re: Make videos available to view in more than just Safari

jguerdat — Fri, 17 Jul 2020 13:49:46 GMT

The problem isn't Arlo - it's the browsers not licensing the needed codecs to be able to display 2/4k video. No way around it until some sort or licensing and/or workaround is available.

Re: Make videos available to view in more than just Safari

K80Shooter — Fri, 17 Jul 2020 13:59:28 GMT

I forgot to mention that when you delete the edge chromium that it reverts back to the older edge browser.

I think it also has something to do with older computers vs newer computers. I have a new laptop and everything works great on it with the newer chromium edge browser. It's my older computer that I have to block the new edge browser on.

I assume you are running windows 10 on a pc, if it's a mac just forget everything I've posted.

Re: Make videos available to view in more than just Safari

dcfox1 — Fri, 17 Jul 2020 22:35:45 GMT

@JMac77 I have the opposite problem of @K80Shooter , New tablet I can't view them in 2k but on old computer with a video card I can so yes hardware support makes a difference but either way as said before it is a browser thing not Arlo.