topic Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App) in Arlo Pro 3

Unable to enable "Record Locally" in the Storage Setting ( iOS App)

karlckloh — Mon, 06 Apr 2020 10:05:46 GMT

The first 3 months with the complimentary cloud storage was flawless.

I was unable enable the "RECORD LOCALLY" button in the iOS app, which I could during the first 3 months.

How is that so? Must I subscribe to record the files locally?

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

JamesC — Mon, 06 Apr 2020 16:44:50 GMT

karlckloh,

When you say you were unable to enable this. What exactly are you experiencing? Do you see any error messages?

JamesC

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

karlckloh — Thu, 09 Apr 2020 02:04:03 GMT

I’m getting the following error message when I enter “Storage Settings” from the iOS app.

Local Storage: Error SD card < 16 GB

Available Storage 163.71MB used of 19...

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

michaelkenward — Thu, 09 Apr 2020 10:49:20 GMT

@karlckloh wrote:

Local Storage: Error SD card < 16 GB

Does that mean that you are using a card < 16 GB?

Recent messages suggest that there has been a change and the local storage fails with cards smaller than 16 GB. (I can't find the messages thanks to the hopeless search tool.)

If so, do you have a bigger card you can try?

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

ChrisP33 — Fri, 10 Apr 2020 07:51:49 GMT

Hello, I’m a french user of ARLO PRO 3 and I Have exactly the same problem. All was working perfectly but one day no more local record and the same message as yours on card capacity. I’m still waiting a proper answer from ARLO, they told me that engineer are advised.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

JamesC — Fri, 10 Apr 2020 16:15:18 GMT

ChrisP33,

What capacity is the storage device you're using?

JamesC

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

ChrisP33 — Fri, 10 Apr 2020 16:27:26 GMT

Hi, when all were working, I used a 500Go flash disk and now I have tried with a 128Go USB key, 64Go SD Card and the IOS software always indicate an error : SD CARD < 16Gb.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

RStroup — Fri, 10 Apr 2020 22:49:38 GMT

I’m having the same issue. My 500 GB drive was working fine up to 3/31/2020 (same date as the last firmware update).

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

ChrisP33 — Sat, 11 Apr 2020 08:07:48 GMT

HI, same date no more local record after 3/31/2020.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

karlckloh — Sun, 12 Apr 2020 03:44:26 GMT

The error message was showing < 16GB, yet at the page it’s showing available storage of 190+GB...

I have a 200GB hard drive hooked up. If I recall right it was after firmware update.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

michaelkenward — Sun, 12 Apr 2020 09:42:50 GMT

It is beginning to look like the firmware update that removed support for small (< 16GB) cards has a bug that also blocks bigger drives.

Is it just the VMB4540 that has this issue?

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

JamesC — Mon, 13 Apr 2020 16:16:30 GMT

For those who are experiencing this issue, could you provide a screenshot of the error message you're seeing?

JamesC

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

ChrisP33 — Mon, 13 Apr 2020 16:22:58 GMT

Hi, of course, but french version with a usb key.

Chris

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

ChristopheC — Tue, 14 Apr 2020 18:51:24 GMT

Here is what I see. I have a 32GB USB drive connected to the SmartHub.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

JamesC — Tue, 14 Apr 2020 19:32:17 GMT

Thank you for the screenshot. I've escalated the information here and will provide an update once the development team has investigated this issue.

JamesC

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

karlckloh — Thu, 16 Apr 2020 12:24:18 GMT

Please see attached.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

Noslek — Sun, 19 Apr 2020 09:44:54 GMT

Same here. Was working fine but stopped after last firmware update at end of March.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

ChrisP33 — Tue, 21 Apr 2020 07:51:09 GMT

Hi, I had an answer from Arlo french support , they are working on it but still waiting for a corrective patch.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

RStroup — Sat, 02 May 2020 21:49:14 GMT

I think at this point Arlo should be giving us free Cloud Recording until the issue is resolved. Without the ability for local recording, these cameras are useless if we need to see something that’s happened in the past.

Re: Unable to enable "Record Locally" in the Storage Setting ( iOS App)

karlckloh — Sun, 03 May 2020 03:29:34 GMT

Without local recording, all my 6 cameras are useless for the past months. Please consider at least 7 days cloud recording till the problem is fixed.