https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781923#M4002 <P>Sure thing... it's 7145030</P> Mon, 06 Jul 2020 17:25:31 GMT Mpeaslee 2020-07-06T17:25:31Z https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781692#M3958 So I bought an Arlo 3 a few months ago. One day my unit just stopped connecting. I tried everything to get it working and couldn’t so I decided to open a ticket. After literally months of trying to get the RMA authorization, I was forced to pay extra money in order to get the unit back faster to protect my property. Or so I thought. Even after paying almost $17 I seen that Netgear still hasn’t even shipped a replacement unit. Is this typical? How can customer service be so bad? I have used most of my “free cloud trial” just trying to get a product that works Sun, 05 Jul 2020 17:25:39 GMT https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781692#M3958 Mpeaslee 2020-07-05T17:25:39Z https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781918#M3999 <P>Mpeaslee,</P> <P>&nbsp;</P> <P>What is your support ticket number? I'd like to take a closer look at your open support case and escalate if necessary.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 06 Jul 2020 17:09:48 GMT https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781918#M3999 JamesC 2020-07-06T17:09:48Z https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781923#M4002 <P>Sure thing... it's 7145030</P> Mon, 06 Jul 2020 17:25:31 GMT https://community.arlo.com/t5/Arlo-Pro-3/RMA-process/m-p/1781923#M4002 Mpeaslee 2020-07-06T17:25:31Z