topic Re: Arlo 3 App can't find HUB in Arlo Pro 3

Arlo 3 App can't find HUB

Eythor13 — Sat, 04 Jul 2020 16:02:50 GMT

I'm connecting my second Arlo 3 Hub/3 camera system.

The first one I've got up and running in Norway (where I live) and the new one I'm trying to install at our summer home in Iceland.

HUB connected to (HUAWEI) router and Led has solid Blue light.

App won't find HUB. Several tries and tried to restart the HUB in different variations. Always gives solid Blue Led

Checked in the Huawei Router app and everything seems to be good there, recognises the Lan connection with the Pro 3 Hub

Any suggestions on this one?

Re: Arlo 3 App can't find HUB

jguerdat — Sun, 05 Jul 2020 13:13:39 GMT

Are you using a VPN? If so, disable that first. Make sure you're on your local WiFi when setting the system up.

Re: Arlo 3 App can't find HUB

Eythor13 — Sun, 05 Jul 2020 13:31:03 GMT

No VPN and local wi-fi all the way here.

Easiest of set-ups. Huawei 4G Router B618 from ISP.
The Pro 3 Hub connects directly to the router.

Router recognises Hub and all lights are as they should.

All looks fine, but nothing works...

Re: Arlo 3 App can't find HUB

jguerdat — Mon, 06 Jul 2020 13:11:55 GMT

Try holding the reset button for >10 seconds until the LED flashes amber. Let it reboot and try again. Otherwise, I'd suspect a bad hub.

Can you ping arlo.com to verify the connection?