topic Re: Not recording in Arlo Pro 3

Not recording

Shaun1234 — Fri, 29 May 2020 09:17:10 GMT

Cummon Arlo , both me and my father having the same issue yesterday and today in the UK, getting loads of notifications but random cameras actually not recording.
We have both restarted hubs with no change.
These are not cheap cameras and i feel like I've purchased cheap!

Re: Not recording

Retired_Member — Fri, 29 May 2020 14:59:53 GMT

Same here! I'm from Canada, and starting about yesterday afternoon and still, as of this morning, my cameras have been randomly detecting motion but not displaying any video in the library. I restarted it at least 5 times since yesterday, but it hasn't been working. Sometimes motion goes past the camera and it doesn't detect it at all (no notifications or anything). Ultra frustrating considering the price of these cameras! I have contacted Support but they respond SO slowly.

Re: Not recording

tinsheep — Fri, 29 May 2020 16:18:46 GMT

THIS is super frustrating. How can this be fixed? I can see in my library that motion happened and there is a screenshot but there is no associated recording. Seems to be limited to a specific Arlo 3 Pro camera. Even after time there is no recording in the library. i tried deleting the rule and recreated it and still no dice.

Re: Not recording

JamesC — Fri, 29 May 2020 16:40:24 GMT

Arlo Pro 3 cameras require an Arlo Smart subscription for recordings to be saved to the cloud. Do you have an active Arlo Smart subscription for the cameras that are behaving this way?

JamesC

Re: Not recording

Shaun1234 — Fri, 29 May 2020 17:01:33 GMT

Yes both me and my father are still on the trial subscription, this is a new issue for both of us, you get notification, shows you the clip on locked screen, go to library... Nothing.
It's not everytime, sometimes could be 10 in a row then ok for a bit.
I already had to stop my activity zones as they wouldn't go off all the time even if I walked straight through it, but now this issue..

Re: Not recording

Shaun1234 — Fri, 29 May 2020 18:55:06 GMT

Also I have just uninstall and reinstall my cameras and already one of the is sending notifications, a screen clip of motion at the top of my phone but when I go to library, nothing...!

Re: Not recording

Shaun1234 — Sat, 30 May 2020 09:52:51 GMT

Hahaha if they weren't so expensive it would be funny!
I've just mowed my entire front lawn with not one single recording!

Re: Not recording

adizrf — Sat, 30 May 2020 12:39:44 GMT

Exactly the same issue since yesterday. Arlo should acknowledge known problems on a status page.

Re: Not recording

Shaun1234 — Sun, 31 May 2020 12:20:31 GMT

So here is Prime example, notification but nothing in library!

Re: Not recording

Shaun1234 — Sun, 31 May 2020 12:23:01 GMT

Showing Nothing listed

Re: Not recording

Shaun1234 — Sun, 31 May 2020 13:58:07 GMT

Update,
So I've had 6 more notifications, nothing recorded,
I've just deleted my zones now it records, these zones really are a huge issue as without them working the device is worthless getting hundreds of notifications because of a leaf blowing etc, I can't believe how long there has been an issue with these zones, think arlo needs to spend some money and employ a technical expert!

Re: Not recording

Shaun1234 — Mon, 01 Jun 2020 16:47:41 GMT

So I've just arrived home from work and gone out again, walked past 2 cameras, and......
NOTHING!

Re: Not recording

Shaun1234 — Mon, 01 Jun 2020 18:18:25 GMT

@james c
I've also noticed some of my videos seem to be recorded twice and also some are for say 17 seconds instead of 1 minute

Re: Not recording

Kaynadian — Wed, 03 Jun 2020 14:53:18 GMT

Hi,

I'm also experiencing the same issue since last week. I have contacted the Arlo Support and they have requested me to troubleshoot potentially everything. With the new iOS and Arlo App update a few days ago, I had installed it, but the issues still arise. I am on the monthly subscription (paid version) of the Arlo Cameras. I have a few Arlo Pro 3s and 2s. My Arlo Pro 2s for some reason have absolutely zero issues, but my Pro 3s are all over the place.

Issues for me include:

- Motion not always detected

- Motion detected, and notification sent, but upon opening the library, no recording available

- Occasionally, duplication of recordings

I have attempted rebooting, reseting, and everything that I could find online and what I spoke with Arlo Support Team. Still waiting for them to get back to me, but in the meantime, has anyone found a solution?

Much help would be greatly appreciated! Thank you!

Re: Not recording

Kaynadian — Wed, 03 Jun 2020 14:58:12 GMT

A quick additional comment, this isn't happening consistently. For example, I would experience these issues from time to time. Sometimes it works for 5 videos with no issues, but then after, it would not work for the next 5-10 items detected, and then work.

Re: Not recording

Shaun1234 — Wed, 03 Jun 2020 17:19:13 GMT

Update-
So I'm probably writing this too soon,
I noticed that my app showed the latest version was mid may, anyway I went down the route of uninstalling each camera from the account then uninstalling the base from the app then uninstalling the app.
Interestingly I reinstalled the app then whilst still in the play store once the app installed it said update, now the app says latest update was may 29th whereas it didn't say this before and there was no updates available.
Anyway once I added the Arlo hub I had to physically take the cameras down to reinstall as they was now all switched off.
It's only been today but so far my activity zones now seem to work,
I've had no false notifications,
I've had one video that still recorded too short and I had 3 duplicate videos, this is a huge improvement for what I was having as they became unusable. This is out of 70 videos, but like I say probably writing this too soon!..
I will update the forum in a few days with how I'm getting on.

Re: Not recording

tinsheep — Wed, 03 Jun 2020 20:53:28 GMT

I'm not sure what the app has to do with anything but i don't really know - seems like it would be a cloud thing for missing recordings. I too have a mix of cameras and my problems seem to be limited to the Arlo 3 pro. I went ahead and deleted all my zones and that really seems to be working so far. I know its frustrating to delete the zones as that's part of what you are paying for with the subscription (yes I have an Arlo smart subscription and my camera is covered under it) and all - but i have resorted to disabling the camera on windy days and try and remember to turn it back on until this gets resolved.

One thought is (as i understand it) that on any motion it gets recorded - sent up to the cloud and then the cloud determines if it is in the zone and if so - it sends it back to your library. Maybe there is some bug where it thinks the motion is outside of the zone so you still see that motion was detected and a frame in your devices view, but no recording.

So its sucking the same amount of battery recording it anyway so maybe just deal with the false alarms? Or just delete the zones.

Re: Not recording

Kaynadian — Thu, 04 Jun 2020 14:19:13 GMT

Thanks all! I tried deleting one of the activity zones for one of my Pro 3s, and you're right! I think it is better *fingers crossed* but the two other Pro 3s I have are in heavy traffic areas, so I'm going to see if the activity zones get updated anytime soon. Which, I hope they do! If not, I think I may try what you all suggested and delete the zones. Which as you commented, is disappointing, as I'm on the paid subscription, and want to utilize these so that I don't get constant notifications (such as kids riding their bikes on the road, which is almost all day long).

I hope Arlo addresses this soon, as I'm relatively confident this is an issue on their end given the amount of issues that users from across the world are experiencing (and the fact that I've tried everything on my end). It's frustrating that we paid so much for the cameras and then monthly subscription to not get quick solutions. It's been more than a week now!

Re: Not recording

Shaun1234 — Thu, 04 Jun 2020 17:29:54 GMT

Update day 2
I am pleased to confirm that on day 2 after what I done in my previous posts, so far all my zones are working perfectly on 3 cameras,no false notifications, no false recordings and no short videos.
Only thing is a few duplicate recordings but I can live with that for now.
I will update again at the end of the week if anyone is interested.

Re: Not recording

Shaun1234 — Fri, 05 Jun 2020 21:12:05 GMT

@ James c
I'm afraid to say after 2 days of flawless notifications, today one of my cameras is notifying me but with no videos stored on cloud again!
I've removed and reinstalled but still doing the same.
Any ideas?