Gaps in timeline

nmk219 — Wed, 01 Jul 2020 01:15:07 GMT

Beware.

I just want to look at the recording. That's why I pay a monthly fee. There are gaps in the timeline. And, there are sections of the timeline where there seems to be a thumbnail, so presumably footage, but it is impossible to navigate to certain sections. In other words, I try to go to 9:42 a.m. on June 25 and get kicked to 6:26 a.m. June 25.

Just sharing. I am not hopeful this will be resolved. Spent 57 minutes on hold waiting for an agent, only to be disconnected on his end 90 seconds into our conversation.

So I took it to chat. Somehow even the chat got disconnected.

Beware.

Re: Gaps in timeline

n1976jmk — Wed, 01 Jul 2020 02:07:07 GMT

HI NMK, I had the same EXACT issue earlier this year sadly and it would not resolved so I cancelled my CVR plan unfortunately for both my cameras.

I had the run around with Arlo support, then they will just close the ticket on you.

Jonathan

topic Re: Gaps in timeline in Arlo Pro 3

Gaps in timeline

Re: Gaps in timeline