topic Re: Why should we pay for a subscription when product doesn’t even work properly? in Arlo Pro 3

Why should we pay for a subscription when product doesn’t even work properly?

Rara2608 — Thu, 25 Jun 2020 23:00:14 GMT

Arlo is a complete joke!
I purchased because of the ability to use activity zones, camera detects and records every thing outside of the zone and nothing in it. Have setting to people and vehicles only and constantly get alerts for animals.
Why should we have to pay when you product is inferior to everything you advertise? On of the more expensive systems out there and total waste of money. Would never recommend.

Re: Why should we pay for a subscription when product doesn’t even work properly?

JamesC — Fri, 26 Jun 2020 16:48:08 GMT

Rara2608,

Have you tried adjusting motion sensitivity in your modes/rules? This may help improve your results.

Take a look here: How do I change the motion sensitivity on my Arlo camera?

JamesC

Re: Why should we pay for a subscription when product doesn’t even work properly?

Rara2608 — Fri, 26 Jun 2020 23:22:45 GMT

My camera doesn’t show up when I go into mode, only the smart hub. Not sure why it’s disappeared. It used to be there. I deleted camera and reinstalled it, but still not showing up. Any ideas?

Re: Why should we pay for a subscription when product doesn’t even work properly?

JamesC — Mon, 29 Jun 2020 16:27:39 GMT

Rara2608,

When navigating to modes, you must select your SmartHub to see the rules for your cameras.

If you continue experiencing an issue, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC