topic Re: Power management setting reverting in Arlo Pro 3

Power management setting reverting

HHHHHH — Sun, 14 Jun 2020 18:26:21 GMT

After I change the Power Management setting to Best Battery Life (and click ‘OK’ to acknowledge that this affects video quality), I will close out of that Device and return later to that Device and check Video Settings for Power Management, where it appears the setting has reverted Best Video. -???!

I’ve tried this several times now, and it appears the setting reverts to Best Video immediately. Why??

Re: Power management setting reverting

dcfox1 — Sun, 14 Jun 2020 18:52:39 GMT

I just checked that on Iphone app and it does do that so your not alone but on web portal it did work. Mabey deleting and reinstalling the phone app fixes it if you need it on your phone.

Re: Power management setting reverting

JamesC — Mon, 15 Jun 2020 15:28:01 GMT

HHHHHH,

As mentioned above, do you also experience this issue when logged in on the web client?

JamesC

Re: Power management setting reverting

Boboandjazz — Tue, 16 Jun 2020 03:15:53 GMT

I have the same issue. I try to change the power management setting and it reverts back to “best” whether I change it on the app or online via computer. It is eating up my battery life!

Re: Power management setting reverting

dcfox1 — Tue, 16 Jun 2020 17:19:13 GMT

@Boboandjazz Did you try it in the web client it worked for me there on computer but not on iphone app.

Re: Power management setting reverting

DennisRobertson — Fri, 19 Jun 2020 03:23:10 GMT

Same problem with the energy management setting not working on my iPhone. Killing my battery life. One day, not three months!

Re: Power management setting reverting

JamesC — Fri, 19 Jun 2020 16:08:40 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

JamesC

Re: Power management setting reverting

HHHHHH — Fri, 19 Jun 2020 17:51:52 GMT

Thank you for the update regarding the Arlo development team. It was mystifying that the mobile app kept reverting and forgetting my settings. The work-around suggestion to use the web platform did work for me in the meanwhile.

Re: Power management setting reverting

morke — Sun, 21 Jun 2020 16:03:21 GMT

I have the ame problem with changing power management not "sticking" on iPhone. Seems to work on web interface.

Re: Power management setting reverting

JamesC — Fri, 26 Jun 2020 17:02:07 GMT

Please make sure to update your iOS app to the latest version available from the app store and let us know if you're still experiencing this issue.

JamesC

Re: Power management setting reverting

dcfox1 — Fri, 26 Jun 2020 17:19:20 GMT

@JamesC It appears to now stay on correct settings now with updated app. I am now a getting a confirmation message when changing setting that I didn't when this was happing.