topic Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled. in Arlo Pro 3

AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

EhZimm — Wed, 27 May 2020 19:44:13 GMT

Both of my Arlo Pro 3 cameras have begun displaying the orange error triangle on the corner of their feeds which says "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled." Cameras have healthy batteries, and have never been plugged in while in use, only charging. Now Activity Zones aren't working and the cameras are just spamming non stop notifications from every car/person/animal that goes by the end of the laneway.

There have been other threads on this, but none are current AND provide a solution.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

JamesC — Wed, 27 May 2020 20:15:53 GMT

EhZimm,

The development team is investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

ptmullett — Thu, 28 May 2020 19:49:19 GMT

James, this is also happening with my Arlo Pro 2 cameras as well.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

sw3ll3r3 — Fri, 29 May 2020 02:06:03 GMT

You are not alone my friend and live chat support didn't help at all. Hopefully an update will be out soon or I'll be finding a new security camera solution. But just know you aren't alone lol... I get 40+ notifications on my driveway cam.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

EhZimm — Mon, 01 Jun 2020 18:42:47 GMT

This issue is still ongoing and the cameras are utterly useless.

Have the cameras on? Notification spam every couple minutes, battery dies incredibly quickly, video recordings so full you can't find anything actually valuable.

Leave the cameras off? Why did I pay hundreds of dollars for the system and continue to pay monthly for a broken service?

Help!

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

jeanne551 — Tue, 02 Jun 2020 02:55:44 GMT

this just started on my camera. Pro 2. Ac power has been disconnected. Activity zones not working. Cannot see live camera.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

jeanne551 — Tue, 02 Jun 2020 02:57:08 GMT

Any solution yet????

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

JRMueller — Tue, 02 Jun 2020 06:59:20 GMT

I got the same issue with one of four cams after 3 months of trouble free operation. What is weired, that the system show a different cam affected on iPad/iPhone and on the arlo website. As there is actually also no email contact possible with Arlo one can get impression that they don't want to discuss or solve this issue...

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

JamesC — Tue, 02 Jun 2020 16:14:32 GMT

The development team is investigating reports of this issue. I will provide an update as soon as I have more information.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Retired_Member — Tue, 02 Jun 2020 19:14:50 GMT

Seriously tired of the same response from the the support team. You look at a number of forum issues and all they say is they are looking into it. No follow up and no solutions. These will be going back to the store, this problem along with activity zones not working and zero customer relations. But let my credit card not process a payment and Im sure customer relations will reach out in a quick minute!

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Subdriver12 — Tue, 02 Jun 2020 21:21:04 GMT

I've tried chat 3 times on this same issue, several "trouble tickets" with support and the same response... looking into it but never fixing it. I've wasted hundreds of dollars on a system which does not work and a few months of "smart monitoring" which doesn't monitor and keeps giving me false detects since smart detection does not work. I cancelled smart monitoring...too bad its too late to return the whole system.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Dede1 — Fri, 05 Jun 2020 05:12:05 GMT

Update your Arlo app. That should correct the problem. It did for me

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

JRMueller — Fri, 05 Jun 2020 06:00:28 GMT

I'm always up to date with my apps. In fact on the iOS app the message has disappeared now, however it's still present when using the web app. So there is also a difference between the different platforms... weired...

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Phil23 — Fri, 05 Jun 2020 09:16:47 GMT

I am also experiencing this issue, been waiting for someone to call me. I am going to give in a few more days then I am going to return, and using three ultra cameras.

Turning of the alerts is meaning the camera are pointless.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Ole_BSCEE — Fri, 05 Jun 2020 21:34:06 GMT

Same issue with Arlo Pro3 on the web interface with the "yellow" triangle - but IOS app dosen't show it ?

Web view:

IOS/iPhone view:

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

EhZimm — Mon, 08 Jun 2020 14:05:43 GMT

Coming up on three weeks with this issue and been given absolutely no help or work around from a company I've paid hundreds of dollars to.

How can this possibly be acceptable?

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Phil23 — Mon, 08 Jun 2020 14:13:29 GMT

I couldn’t agree more. And we are clearly we are not the only ones...........

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Phil23 — Mon, 08 Jun 2020 14:30:25 GMT

I have tweeted the corporate account, see if that helps.

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

BAGJR — Tue, 09 Jun 2020 13:25:29 GMT

Same issue here. Frustrating!!!!

Re: AC power has been disconnected from your Arlo device. Activity Zones are currently disabled.

Mizterz — Tue, 09 Jun 2020 16:16:33 GMT

All - I gave up after nearly a month of non-responsive or scripted updates from support, I packed up all of the Arlo devices and returned them. Spending over $600 on security cameras, I would expect better support. I can understand that there are firmware issues, hardware issues, and update issues. But to be told:
- "it is not an issue, no one else has reported this issue"

- "well there are similar issues reported but your issue is different"
- "our apologies, I have will this escalated to our senior engineers and they will get back to within a day" -- NEVER heard from anyone
- requested an update on my support ticket, 6 times with ZERO response

- now seeing in the forum that is a widespread issue

- we are aware of the issue and our technical team is working on it

Very sad and disappointing. Good luck to all that own this product. Hopefully, my next choice will work properly.