https://community.arlo.com/t5/Arlo-Pro-3/Defective-Equipment-Replacement/m-p/1779320#M3590 I thought I would ask the community since I get no responses on cases, a few weeks ago I was told I would receive a replacement for my Arlo 3 which after long chats. It’s been three weeks I have heard nothing. I have opened a support ticket, it’s been 6 days . The hold times are long and I have already spent hours on this, any suggestions on what to expect so I don’t waste any more time ? Sun, 21 Jun 2020 23:31:24 GMT Jrob2580 2020-06-21T23:31:24Z https://community.arlo.com/t5/Arlo-Pro-3/Defective-Equipment-Replacement/m-p/1779320#M3590 I thought I would ask the community since I get no responses on cases, a few weeks ago I was told I would receive a replacement for my Arlo 3 which after long chats. It’s been three weeks I have heard nothing. I have opened a support ticket, it’s been 6 days . The hold times are long and I have already spent hours on this, any suggestions on what to expect so I don’t waste any more time ? Sun, 21 Jun 2020 23:31:24 GMT https://community.arlo.com/t5/Arlo-Pro-3/Defective-Equipment-Replacement/m-p/1779320#M3590 Jrob2580 2020-06-21T23:31:24Z https://community.arlo.com/t5/Arlo-Pro-3/Defective-Equipment-Replacement/m-p/1779422#M3597 <P>Jrob2580,</P> <P>&nbsp;</P> <P>Please send me a private message with your ticket number and I will request an update on your case status.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 22 Jun 2020 18:41:27 GMT https://community.arlo.com/t5/Arlo-Pro-3/Defective-Equipment-Replacement/m-p/1779422#M3597 JamesC 2020-06-22T18:41:27Z