topic Re: Maximize to full screen Arlo Wire Free Camera in Arlo Pro 3

How do I get full screen image on iPhone?

roncorti — Thu, 18 Jun 2020 20:03:35 GMT

How do I get full screen image on iPhone?

Re: Maximize to full screen Arlo Wire Free Camera

JessicaP — Fri, 19 Jun 2020 14:50:56 GMT

Hi roncorti,

Could you clarify on what problem you're exactly having? Are you not able to see on full screen when viewing on live stream? And what iPhone device are you using? Do you have a screenshot where you're not able to see in full screen?

Re: Maximize to full screen Arlo Wire Free Camera

roncorti — Fri, 19 Jun 2020 22:08:18 GMT

Thanx for the response.

I now see the two small arrows on the camera screen. I don’t know how I missed that yesterday. I feel stupid. It works fine.

However I am unable to sign into the Arlo website on either my desktop (Mac) or my iPad. Two messages are displayed. The first comes and goes so quickly I can’t read it. The second message says

"Login Denied.

We're sorry, your attempt to log in was blocked. If you denied the request by accident, try logging in again

That says I denied the request, what does that mean. As I said above, both devices show the same message. Can you help?

I did as described in some of the responses that is to clear cache, reboot etc."

Re: Maximize to full screen Arlo Wire Free Camera

JessicaP — Sat, 20 Jun 2020 01:23:40 GMT

Do you have Two-Step Verification enabled on your account? Could you provide the screenshot that's showing on both your iPad and your Mac desktop?

Re: Maximize to full screen Arlo Wire Free Camera

roncorti — Sat, 20 Jun 2020 16:16:36 GMT

I don't use two step verification.

I took a screen shot of the second message, but haven't figured how to include it on this doc. As I indicated it says in big letters ACCESS DENIED. Also the first message goes away so quickly I can't save it or read it

Re: Maximize to full screen Arlo Wire Free Camera

michaelkenward — Sat, 20 Jun 2020 16:28:39 GMT

@roncorti wrote:

I don't use two step verification.

I took a screen shot of the second message, but haven't figured how to include it on this doc.

Click the paperclip at the bottom of this screen and navigate to the image you want to upload.

Well hidden, don't you think?

Re: Maximize to full screen Arlo Wire Free Camera

roncorti — Sat, 20 Jun 2020 17:21:50 GMT

I'm sure we'll get to this eventually, but ......in the meantime.....I clicked the clip and selected the screen shot and I only got the name , not the screen shot in this message. As shown below. What next? BTW it's the same message on the Mac and on the iPad.

Re: Maximize to full screen Arlo Wire Free Camera

dcfox1 — Sat, 20 Jun 2020 18:02:42 GMT

@roncorti Your screenshot is a crossword puzzle.

Re: Maximize to full screen Arlo Wire Free Camera

roncorti — Sat, 20 Jun 2020 18:20:35 GMT

How did you do with the puzzle? I haven't started it yet.

Hope this shot works.

Re: Maximize to full screen Arlo Wire Free Camera

dcfox1 — Sat, 20 Jun 2020 18:40:50 GMT

Yea that worked never saw that error but that is what JessicaP needed .

Re: Maximize to full screen Arlo Wire Free Camera

JessicaP — Mon, 22 Jun 2020 21:59:03 GMT

Thanks for that screenshot, roncorti. From looking at that screenshot, it looks like you have Two-Step Verification on your account already.

When you log in, you should be prompted to enter a one-time code to access your account, which you can receive through push notification on your trusted iOS/Android device, SMS text message, or email.

If you're not receiving any code or it does not prompt you, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.