topic Unable to enter Canadian postal code. Can't sign up for Smart Plan. in Arlo Pro 3

Unable to enter Canadian postal code. Can't sign up for Smart Plan.

PaulinCanada — Thu, 18 Jun 2020 20:59:09 GMT

I have been trying for over 3 weeks to sign up for a Smart Plan.

Arlo won't accept a Canadian Postal code.

I have been on the phone 4 times with support (the last time 2 hours and 20 minutes.)

No solution.

I was told that it has been escalated to the next level and a rep would contact me. That was a week ago.

Kaynadian — Fri, 19 Jun 2020 00:19:25 GMT

Have you tried putting it all together with no spaces? I entered mine in and everything worked.

Also, make sure you are using browser and not an app.

PaulinCanada — Fri, 19 Jun 2020 15:17:20 GMT

I tried with the hyphen and without. It didn't work.

That's what the support team suggested after 2 hours on hold.

I also tried capitals and small case letters. Neither worked.

JamesC — Fri, 19 Jun 2020 16:19:38 GMT

PaulinCanada,

I've escalated your ticket and requested an update. An agent should be reaching out to you with new information shortly.

JamesC