topic Re: Library not updating after notification - Pro 3 in Arlo Pro 3

Library not updating after notification - Pro 3

falconbrad — Sat, 13 Jun 2020 18:10:23 GMT

I couldn’t find a more recent thread on this, but I see that there are a few dormant ones, so I’m wondering if anyone is still having issues with the Library taking forever to update. I’ll get notifications of activity, complete with a screenshot or video in the notification (this is on iOS), but when I click through to open the app, there will be no corresponding video in my Library. It takes at least 10 minutes and sometimes hours for the Library to update.

I just installed this system in the last week and this problem has been persistent since it was set up. I have a 3x camera Pro 3 system, latest FW, running the latest iOS app.

Re: Library not updating after notification - Pro 3

JamesC — Mon, 15 Jun 2020 15:50:58 GMT

falconbrad,

Do you see the same behavior when using the web client or does this only occur on your iOS device?

JamesC

Re: Library not updating after notification - Pro 3

falconbrad — Mon, 15 Jun 2020 23:31:36 GMT

That's a great question... Next time that I get a notification and I don't see it in the iOS app, I will sign onto the web portal to see if it pops up there. To be honest, I've been messing with my notification settings, modes, activity zones, etc quite a bit to get everything dialed in. I think I'm done messing around now, so I'll just see how the system performs over the next week and see if the problem persists.