topic Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003 in Arlo Pro 3

Premier Subscription keeps giving me Error in Credit Card Billing: 6003

CanDoGuy — Thu, 21 May 2020 23:23:33 GMT

I've been trying to pay for Premier Subscription but it keeps giving me an error code of 6003. What's going on?

I'm located in Canada, using a Canadian credit card.

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

JamesC — Fri, 22 May 2020 16:50:09 GMT

CanDoGuy,

Do you have any existing subscriptions or active trial plans associated with the account?

JamesC

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

fairwinds — Sat, 13 Jun 2020 09:52:21 GMT

experiencing same issue. have currently been operating on year free subscription. triggered to subscribe to paid subscription but wont accept credit card payment

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

JamesC — Mon, 15 Jun 2020 15:21:28 GMT

fairwinds,

What error message are you seeing? Can you provide a screenshot?

JamesC

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

fairwinds — Fri, 10 Jul 2020 19:31:17 GMT

Error 6003 in banner at top of screen on credit card billing at point of attempting to accept credit card details

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

randeepm21 — Tue, 14 Jul 2020 12:46:05 GMT

Hi there, did this get resolved?

I'm facing the same issue.

Thanks

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

JamesC — Tue, 14 Jul 2020 16:37:56 GMT

When entering your credit card information, be sure it is entered exactly as it appears on your credit card statement. Do you still experience the same issue?

JamesC

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

randeepm21 — Tue, 14 Jul 2020 20:30:58 GMT

Hi James, yes I've entered details as per on my credit card but still no joy.
Thanks

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

jspuds — Thu, 16 Jul 2020 16:56:49 GMT

Hi, I'm getting the same error when trying to change my subscription

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

JamesC — Thu, 16 Jul 2020 17:38:10 GMT

jspuds,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

randeepm21 — Fri, 17 Jul 2020 07:41:45 GMT

Hi James,

I raised a case (41814324) on Tuesday and not had any reply or update yet.

Pretty poor service considering the importance and loss of service for days..

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

jspuds — Fri, 17 Jul 2020 07:46:12 GMT

I tried a different card (Visa Debit) and it worked

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

Randomhero28 — Tue, 28 Jul 2020 08:50:32 GMT

Also now having this issue after the trial ran out. Basically was told to wait until they fix it, couldn't even give me another trial type subscription in the meantime. Seems like a really terrible way to keep subs, at the very least they should be Giving people that cant sub a temporary trial, since the doorbell is pretty much a waste of time without the sub.... I told them well, better fix the issue before I find another provider then, be ause I will be starting my search to replace this useless camera I have now that I can't subscribe to..

Edit : also tried more than one card, info is exact.. Never had any issues before. Pretty sad to see the level of care there is for new subs with this issue. Makes your prouduct a complete waste and is not sitting well with me. Not a good start to our relationship. Almost soured me completely at this point. Useless customer service can't even make it right. Complete dissapointment in this company and your customer retention care.

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

randeepm21 — Tue, 28 Jul 2020 08:50:37 GMT

@Randomhero28 I had the same pain. After several days and attempts it finally accepted my card.

The support case I raised couldn't find a solution to this intermittent issue either..

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

Randomhero28 — Tue, 28 Jul 2020 08:54:12 GMT

You change anything in your re attempts? Or simply just tried to order without any changes to your account or credit card? I have tried both so far, to no avail. Their response is super bothersome to me tho, such a joke. I think I am just going to sell this heap and get something I know has even decent customer care. This is just sad

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

randeepm21 — Tue, 28 Jul 2020 08:56:55 GMT

Didn't change nothing which was the frustrating part. I was close to giving up and selling mine!

Re: Premier Subscription keeps giving me Error in Credit Card Billing: 6003

Randomhero28 — Tue, 28 Jul 2020 09:00:22 GMT

Yea I'm at that point, this is just something that should not happen lol. Inexcusable imo. Terrible.

Giving you this weekend to fix your billing issues

Randomhero28 — Sat, 01 Aug 2020 08:55:35 GMT

Been waiting a week now for a phone call after missing it the first time, caanot fathom why this company doesn't give people any sort of trial pass while you fix your inexcusable issues keeping me from giving you my money.. My case number is 41830311, and I will be buying your competitors doorbell in Monday if I do not have a solution. I dont want a completely useless camera hanging there... This is rediculous and I'm not the only person thinking the same, really can't believe this is how you guys run the company, quite a sleazy business model... Only good thing for us suckers getting screwed out of 200$ or more, is that karmas a you know what.

Re: Giving you this weekend to fix your billing issues

BCVan — Sun, 25 Oct 2020 17:41:49 GMT

I was encountering the same issue, same error message - my info didn't match my credit card. I called my bank. They said that this site was set up to accept "Credit Cards" only, not the "Visa Debit" I was attempting to use - there is a difference apparently. My bank suggested contacting Arlo Customer Support or purchasing a pay-as-go Credit Card if I didn't want to apply for an actual Credit Card.

Arlo - can you please look into setting up your system to accept Visa Debit Cards too.

It would probably make a few customers happy, and fewer future complaints.

Thank you

Re: Giving you this weekend to fix your billing issues

jkmusic777 — Tue, 24 Nov 2020 16:03:48 GMT

I have had this issue for months. Every month, I have to manually add a credit card. If I forget, it kills all my services. I have called support and they are clueless. Just say delete and re-add. If this happens again, I am ready to sell my huge investment in Arlo. Its that bad.