topic Re: No Sound on Library Recordings using app/iPhone in Arlo Pro 3

No Sound on Library Recordings using app/iPhone

ktagliam — Wed, 03 Jun 2020 04:01:38 GMT

I have several videos now where recording was triggered based on audio detection, but no sound appears on the recording.

This is an intermittent problem. Some recordings from today have sound, others do not.

This is a huge problem because part of why I need this camera is to document sound problems.

Can someone help me please fix this?

Re: No Sound on Library Recordings using app/iPhone

ktagliam — Wed, 03 Jun 2020 04:12:45 GMT

I just checked the cameras again... sound is intermittent on live feed also using ARLO App on iphone

Re: No Sound on Library Recordings using app/iPhone

JamesC — Wed, 03 Jun 2020 16:42:32 GMT

ktagliam,

It's possible extremely low, barely audible sound is causing a trigger which makes the resulting video appear to not contain any sound. What is your sensitivity setting for audio triggers? You may need to adjust this until you have the desired results.

JamesC

Re: No Sound on Library Recordings using app/iPhone

Nichols55 — Fri, 12 Jun 2020 05:15:36 GMT

I also have issues with hearing sound when trying to view my library via my iPhone. Some days the sound works and others, like today, there is zero sound. No sound on any single recording. How can the sound just magically disappear? The sound works perfectly fine when viewing the same videos on my computer, so I know there is sound on the video clips. And I don’t believe it’s an iPhone issue because I can watch and hear other video on my iPhone. Please advise!

Re: No Sound on Library Recordings using app/iPhone

ktagliam — Fri, 12 Jun 2020 05:30:11 GMT

We don’t have the same problem.

The sound is not present for both my iPhone library and for my library when viewed from my PC. You can also hear sound then it abruptly cuts out, mid video

Re: No Sound on Library Recordings using app/iPhone

ktagliam — Fri, 12 Jun 2020 05:31:21 GMT

Ps
You should reboot your base and see if that clears it up

Re: No Sound on Library Recordings using app/iPhone

Nichols55 — Fri, 12 Jun 2020 06:02:58 GMT

Thanks for the advice on rebooting the base station, I will try it. I didn’t realize our issues were different. Sorry, I didn’t mean to hijack your post with a different problem! Best of luck with your sound problems.

Re: No Sound on Library Recordings using app/iPhone

ktagliam — Fri, 12 Jun 2020 22:53:49 GMT

No problem. Hope the reboot helps you.

Re: No Sound on Library Recordings using app/iPhone

mpotter4 — Fri, 03 Jul 2020 05:07:35 GMT

I am also having the same problem. There is no audio on recordings when triggered by audio when I view from the iOS app. The audio is there if I download the file. If viewed from the android app, there’s no issue with the sound. I think it’s an issue with the iOS app maybe.

Re: No Sound on Library Recordings using app/iPhone

ktagliam — Fri, 03 Jul 2020 05:30:52 GMT

For my issue, there was no sound on the downloaded file, either

Re: No Sound on Library Recordings using app/iPhone

Nichols55 — Fri, 03 Jul 2020 05:48:02 GMT

And for my issue, it was only on playback while using my iPhone. However, I found a crazy way to get the sound to work. If I find there is no sound during playback on my iPhone, I immediately go to live view. After hearing sound on live view, I switch back to my library and the sound magically works. No idea how or why. Such a hassle!

Re: No Sound on Library Recordings using app/iPhone

michaelkenward — Fri, 03 Jul 2020 15:30:35 GMT

@Nichols55 wrote:
After hearing sound on live view, I switch back to my library and the sound magically works. No idea how or why. Such a hassle!

Freaky. But it does smell like an iPhone issue. Could be the App, but I can't recall reports of similar behaviour.

Re: No Sound on Library Recordings using app/iPhone

Hypraktiv — Wed, 19 Aug 2020 15:39:14 GMT

James, this is not the issue. The audio works fine for me, as long as I use HEADPHONES on my iPhone. As soon as I remove the headphones, there is no audio playback, only video. I keep looking for the mute button, but there is none.

Re: No Sound on Library Recordings using app/iPhone

Hypraktiv — Wed, 19 Aug 2020 15:41:33 GMT

I have the same issue, only I noticed that the audio plays back fine when using headphones plugged into my iPhone. When I unplug the headphones, the audio goes silent. I was trying to let my partner hear the audio, but it was as though it was muted. There doesn't appear to be any way to "unmute" the audio.

This was definitely working before. Judging by the date on the OP, I would say that an update around May of this year has caused the issue. I didn't use the app for a while, so can't say for certain.