topic Re: Arlo Pro 3 Camera Blue Tint in Arlo Pro 3

Arlo Pro 3 Camera Blue Tint

lcman — Sat, 06 Jun 2020 08:45:56 GMT

I purchased a Pro 3 camera to add into my current Pro 2 VMB4000r3. The screen is blue tint in day time but normal at night. Please advise on how to fix it.

Re: Arlo Pro 3 Camera Blue Tint

jguerdat — Sat, 06 Jun 2020 14:04:11 GMT

Could be a hardware issue but did you remove the plastic sheet over the front of the camera before installing?

Re: Arlo Pro 3 Camera Blue Tint

lcman — Sat, 06 Jun 2020 17:54:55 GMT

I did remove the sheet before installation. And I have reset the camera twice but no change.

Re: Arlo Pro 3 Camera Blue Tint

K80Shooter — Sat, 06 Jun 2020 19:18:20 GMT

@lcman I would suggest you open a case for support. You could ask @JamesC if he has any other suggestions.

Re: Arlo Pro 3 Camera Blue Tint

JamesC — Mon, 08 Jun 2020 16:38:12 GMT

Icman,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro 3 Camera Blue Tint

lcman — Tue, 09 Jun 2020 00:13:38 GMT

I reviewed the recorded footage from my Pro 3 camera. It is flicker (blue tint and normal) instead of blue tint consistently.

I have submitted the case to Arlo Support and look forward to their response.

Re: Arlo Pro 3 Camera Blue Tint

lcman — Wed, 10 Jun 2020 00:39:51 GMT

I received a email for the case and submitted the information via the link. Shall I receive an email with confirmation of case update? If not, shall I resubmit the response again?

Re: Arlo Pro 3 Camera Blue Tint

JamesC — Wed, 10 Jun 2020 16:11:36 GMT

lcman,

An agent will reach out to you with an update once the information you submitted is reviewed.

JamesC