topic Re: Camera limit on new smarthub? in Arlo Pro 3

Camera limit on new smarthub?

jayhova1 — Mon, 28 Oct 2019 01:13:51 GMT

Hello All,

Does anyone know if I upgrade to an Arlo Pro 3 or Ultra kit with the smarthub does it have camera limits? I currently have 6x Arlo Pro 2's with a base station that I paid more for so I could have up to 10 cameras. If I purchase a kit with the new smarthub can I move over my 6x Arlo Pro 2 without having to pay more for more cameras? Or can I somehow port the camera count capability from my existing base station? I would be discouraged from upgrading if I had to somehow pay for extra cameras again. BTW I also have a doorbell and chime I would like to use all on one smarthub or base station. Thanks.

Re: Camera limit on new smarthub?

jguerdat — Mon, 28 Oct 2019 12:24:46 GMT

Like all Arlo products, the limit is how many total cameras you have for your account. The number of bases or how they are connected has no bearing - it's all about the total number of cameras per account.

Re: Camera limit on new smarthub?

jayhova1 — Sun, 03 Nov 2019 03:14:07 GMT

Just to confirm if I replace my existing base station that shows it supports 10 cameras with a new smart hub I should be able to use it with 10 cameras? Thanks.

Re: Camera limit on new smarthub?

brh — Sun, 03 Nov 2019 12:57:29 GMT

@jayhova1,

as previously mentioned, if you currently have the Smart Premier subscription, changing the base/hub should make no difference to your subscription, but as a precaution I would add the new hub and move the cameras over to the account first before deleting the old base. You could also keep the old base just because it has a built-in siren if that is important to you.

Brian

Re: Camera limit on new smarthub?

StephenB — Mon, 04 Nov 2019 14:34:55 GMT

@brh wrote:

You could also keep the old base just because it has a built-in siren if that is important to you.

Other reasons you might want to use both bases:

There is a limit of 5 simultaneous streams per base, and spreading cameras across both avoids hitting that limit.
Multiple bases are more robust, since if one goes off-line or fails you still have some coverage.
Multiple bases (in different spots) can extend range/improve connection quality.
Modes on the two bases can be independently scheduled - which can make it easier if you have two groups of cameras that want to schedule (say indoor/outdoor).

Re: Camera limit on new smarthub?

brh — Mon, 04 Nov 2019 20:07:56 GMT

I agree with all the above points. I have all my outdoor cameras on one hub and all the indoor cameras on a second hub I can set them up with separate schedules or arm/disarm them individually.

Brian

Re: Camera limit on new smarthub?

brh — Mon, 04 Nov 2019 20:09:59 GMT

One other point for those that are interested - the original HD, Pro and Pro2 cameras all will integrate with Samsung Smartthings. The newer cameras won't.

Brian

Re: Camera limit on new smarthub?

jayhova1 — Tue, 05 Nov 2019 22:46:37 GMT

No Smartthings is not ideal but maybe not a deal breaker. I've been contemplating moving my Pro 2 into Smartthings but then I would lose rich notifications and object detection so I haven't done it yet. Good to know though.

Thanks everyone for the answers and good ideas about splitting across two hubs. Hopefully these new hubs are more reliable. I still often have issues with the doorbell and chime too. Connections are not reliable.

Re: Camera limit on new smarthub?

brh — Wed, 06 Nov 2019 07:00:23 GMT

@jayhova1,

I found out that for my automations with the Arlo cameras, that if I don't use the Smartthings notifications, I get the Arlo Rich Notifications.

Brian