topic Re: Arlo Pro 3 - Activity Zones in Arlo Pro 3

Arlo Pro 3 - Activity Zones

Dbenfell — Thu, 21 May 2020 00:20:56 GMT

I Have 8 arlo pro 3 cameras on 2 different SmartHubs at 2 differenrt properties. I have subscribed for all these cameras to Smart so the activity zones will work. it is saying not connected to AC power so cannot use activity zones. However, I thought as part of a smart plan this would work. Anyone know why this is not working?

Re: Arlo Pro 3 - Activity Zones

JamesC — Fri, 22 May 2020 16:51:20 GMT

Dbenfell,

If you have an Arlo Smart subscription or trial plan associated with your cameras, they should utilize cloud activity zones.

If you reboot your SmartHub, do you still experience the same behavior?

JamesC

Re: Arlo Pro 3 - Activity Zones

sw3ll3r3 — Fri, 29 May 2020 02:20:19 GMT

Same boat my friend.

Re: Arlo Pro 3 - Activity Zones

JamesC — Wed, 03 Jun 2020 19:22:48 GMT

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

Re: Arlo Pro 3 - Activity Zones

Dbenfell — Wed, 03 Jun 2020 20:51:50 GMT

Hi again

My activity zones are still not working despite having paid for a subscription. It says AC power disconnected, activity zones disabled. Only all my 8 cameras.

I deleted the activity zones, restarted the smarthub then set up a new activity zone from my PC and still no different.

Can this please be sorted. As its the only reason i subscribed.

Re: Arlo Pro 3 - Activity Zones

Dbenfell — Wed, 03 Jun 2020 20:54:56 GMT

I have paid for a subscription. And I have restarted the smarthub. Still the same issue.

Re: Arlo Pro 3 - Activity Zones

JamesC — Wed, 03 Jun 2020 21:02:36 GMT

Dbenfell,

Reports of this issue are currently being investigated. We'll provide an update as soon as we know more.

JamesC