topic Re: Arlo Pro 3 need to pay per camera for video recordings? in Arlo Pro 3

Arlo Pro 3 need to pay per camera for video recordings?

jagrilo — Tue, 02 Jun 2020 16:37:53 GMT

I have been using Arlo for several years.

Three months ago I upgraded to Arlo Pro 3 and it has been a terrible experience.

None of the interesting features worked well, zones in particular never worked.

Recordings would not be available sometimes for hours.

Now that the three months of evaluation are over, I need to pay $10/camera to get basic video recordings.

Why should I pay that much for something that does not work?

I'll have look elsewhere, after that big HW investment.

Re: Arlo Pro 3 need to pay per camera for video recordings?

JamesC — Tue, 02 Jun 2020 16:40:42 GMT

jagrilo,

It sounds like you could have been experiencing issues due to a signal issues between the camera and the SmartHub. What does the signal strength show for your cameras?

After your Arlo Smart trial ends, yes, you will need to subscribe to an Arlo Smart Plan to continue benefiting from the same features offered by the trial. These plans start as low as 2.99 per month per camera. For more information on Arlo Smart subscriptions, take a look here: What are the available Arlo subscription plans and how much cloud recording is available?

JamesC

Re: Arlo Pro 3 need to pay per camera for video recordings?

jagrilo — Tue, 02 Jun 2020 19:26:15 GMT

All my cameras show 2 out of the 3 rings in the strength indicator. The hub is located as equidistantly as possible.

WiFi at home is state-of-the art, with a Netgear Orbi RBK850 system.

Cable modem upstream is ~ 5Mbps and ~230 Mbps downstream.

All firmware is current.

Thanks.

Re: Arlo Pro 3 need to pay per camera for video recordings?

michaelkenward — Wed, 03 Jun 2020 10:46:39 GMT

@jagrilo wrote:

All my cameras show 2 out of the 3 rings in the strength indicator.

Sadly, a crude and unreliable indicator. Distance might be another guide.

I don't know where you found the $10 number. US$9.99 is the five-camera deal.