topic Re: Case status enquiry in Arlo Pro 3

Case status enquiry

Letsiwe — Thu, 28 May 2020 09:44:40 GMT

I had an issue with my Arlo Pro 3 base station, received a phone call from Ram who was very helpful, but my issue was never concluded. May I get an indication of the status of case 41402848?

Re: Case status enquiry

JamesC — Fri, 29 May 2020 16:11:13 GMT

Letsiwe,

I've requested an update to your open support ticket. An agent should be reaching out to you with more information soon.

JamesC

Re: Case status enquiry

Letsiwe — Fri, 25 Sep 2020 00:41:19 GMT

May I get resolution on case #41402848 , I provided the required address and never heard back from Arlo. It’s a shame that I still have not been able to use my cameras.

Re: Case status enquiry

JamesC — Fri, 25 Sep 2020 17:01:24 GMT

Letsiwe,

I've escalated your support ticket and requested another status update. Stay tuned.

JamesC