topic Re: Arlo pro 3 base station having issues connecting to wifi after storm in Arlo Pro 3

Arlo pro 3 base station having issues connecting to wifi after storm

Megan1124 — Mon, 25 May 2020 23:17:23 GMT

We had a small 5 minute bad storm. My wifi went out and i had to reset the router. Wifi is back on but i cannot get the arlo back to working. I unplugged the base station and waited and plugged it back in- the light will come on as solid amber and then turn solid blue like it is connected. However after this happens and i go into the arlo app on my iphone, the base goes back offline and starts blinking amber lights again. I have tried unplugging and re plugging several times and nothing. HELP

Re: Arlo pro 3 base station having issues connecting to wifi after storm

JamesC — Wed, 27 May 2020 21:40:35 GMT

Megan1124,

Do you have any other hardwired devices connected to your router? Are any of them showing similar behavior?

Try swapping the ethernet cable to a different port on the router and test again to see if you experience the same issue.

JamesC

Re: Arlo pro 3 base station having issues connecting to wifi after storm

Megan1124 — Thu, 28 May 2020 02:34:24 GMT

We only have the wifi for the use of arlo so besides our phones being on the server there is only the arlo

Re: Arlo pro 3 base station having issues connecting to wifi after storm

JamesC — Thu, 28 May 2020 15:44:23 GMT

Megan1124,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC